With a solid foundation in customer service and sales from my role as a Reservations Sales Agent, I have mastered client relations, complaint handling, and upselling. My experience ensures high levels of customer satisfaction and increased revenue. Fluent in basic English and Hindi.
• As a benefit operation administrator I was directly dealing with clients regarding our daily tasks and duties. • I used to manage an organization's employee benefits programs as a Benefits Operations Administrator, making sure that every employee received what they were entitled to. • Working with both benefits providers and employees, the benefits administrator is in charge of the administrative duties related to managing employee benefits.
• I was in charge of managing the Neemrana group of hotels' reservations. • Handling bookings, inquiries, cancellations, amendments, and any other queries regarding any hotel out of 14 Neemrana hotels. • I was also handling any visitor feedback for our staff. • Successfully increased revenue by strong upselling, negotiating and sales skills. • I used to handle any guests who might have had an unpleasant experience during their booking or stay.
To endorse Sachin Mishra, here is my letter. He was a Senior Reservation Sales Associate at Praxis Services Pvt. Ltd. and answered to me in my capacity as Reservation Team Supervisor. Sachin was a consistent worker who was resourceful and dependable. He was able to perform high-impact customer satisfaction surveys and complete numerous upsells, which raised income, while he was on my team. Initiative and a desire to learn have always been important qualities to me in a team member, and Sachin has always excelled in both areas. Working with Sachin is a pleasure because he is a team member and always has a positive, can-do attitude. If I had the chance again, I wouldn't think twice about hiring him.