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Richard Mbeya

CUSTOMER SERVICE
About

As a creative stylist at SCOTCH AND SODA, I've excelled in sales, stock management, and personalised service. My experience across various retail settings has made me highly adaptable, with proven skills in customer satisfaction and problem-solving within premium and high street environments.

Previous Brands
Crystal Palace
Holiday Inn
SA BUS INEESES
SCOTCH AND SODA
Starbucks Coffee shop
Work Experience
Receptionist
May ‘23 - Now
Holiday Inn

• Greeting guest • Check in and check out • Answering questions • Helping with administrative task • Helping front of desk • Maintaining hotel standards • Security checks and walks

BARTENDER
Jul ‘22 - Now
Crystal Palace

• Serve football fans alcoholic beverages • Pour beer • Process the order through POS • Receive payment • Make sure the consumer is happy

FASHION STYLIST
Jul ‘22 - May ‘23
SCOTCH AND SODA

• Serve customer with excellent experience from beginning to end of purchase • Explain what the brand is • Process payments • Receive stock and do stock count • Make sure the customer is smiling when leaving the store • Provide relevant information on the garment when available

BARISTA
Sep ‘21 - Feb ‘22
Starbucks Coffee shop

Make Starbucks drinks, especially coffee based drinks. Deliver an exceptional guest experience Uphold and maintain the execution of the Food and Beverage Standa rds Maintain an inviting dining area for guests all day, every day. Follow proper packaging and labeling guidelines for food products. Complete and record all cleaning tasks

CUSTOMER SERVICE ASS IS TANT
Jan ‘20 - Jan ‘21
SA BUS INEESES

First point of contact with client Arra nging services for customers Helped to increase customer return rates by providing excellent customer service at all time. Provided superior customer service to clients by giving information and addressing all customers questions and concerns

Retail Experience
Retail Category
Premium
High street
Work Environment
High street store
Flagship store
Product Category
Menswear
Footwear
Accessories
Beauty & Fragrances
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Styling
Upselling
Client Advising
Cash register
Online orders fulfilment
Transactions
Packaging
Returns & Exchanges
Product setup
Health & safety
Product labelling
Open/closing store
Stock control
Languages
English
Education & Training
Queens High School
‘15 - ‘20
NQF LEVEL 4