Luxury consultant who creates relationships with organizations to align with and support business initiatives. Builds and retains high performance teams by developing and motivating skilled professionals. • Expertise in sales/corporate training and educational program development with a track record of reaching metric and process improvement goals. • Strong interpersonal skills with proven success in leveraging educational methodologies to design, develop, and deliver successful training programs. • Experience in customizing onsite and virtual trainings for individual and group instruction across retail and wholesale, offering differentiated brand and sales trainings based on organizational learning needs.
● Perform training and development for over 450 retail partners in the US ● Manage and schedule the US market and conducted over 650 webinars during a 12-month COVID period ● Orchestrate 400 in-person trainings and events ● Proven track record of 20+% - 50+% sales growth in the quarter following trainings conducted in a market ● Collaborate with executives for strategic planning, with immediate and long-term needs with in-person trainings across the US ● Partner with IT department to overhaul the entire CRM database to a new system in 2 months ● Facilitated the launch of an internal application across the US market within one month ● Trained over 4500 owners, managers, advisors and watch makers personally
● Took charge of the ongoing training of boutique staff in 20 cities across North America ● Implemented trainings on product, history/DNA, luxury experience, negotiations, clienteling/CRM ● Created comprehensive and catered trainings based off the needs of each boutique ● Collaborated with management to schedule and guarantee all staff immurement in materials ● Led trainings with wholesale partners and attended events as a headlining speaker; top partners include Neiman Marcus, Saks Fifth Avenue, and Bergdorf Goodman ● Acted as LVMH Training Round Table Member/Speaker
● Supervised 5 cities of 12 management teams in each city to meet sales metrics ● Strategized on how to implement products via AI ● Hired and developed team strategies for territory expansion ● Involved constantly with vendors to target projections
● Achieved distinction of Top Sales Performer, grossing over $1 Million in annual sales ● Acted as the Diamond and Timepiece Specialist ● Served as the In-house Gemologist
● Grossed over $1.25 Million in annual sales ● Operated as the Trade Show and Event Specialist ● Generated new leads for business expansion ● Evaluated client repairs for shop descriptions
● Distinguished as a GIA Graduate Diamonds/Colored Stones ● Generated $500,000 in point of contact sales ● Completed the Manager Track Program; working directly with CEO ● Participated in the Hearts on Fire University Training