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Jelena Sipilova

Graphic & Motion Graphic Designer
About

With a solid foundation in luxury fashion retail at Gucci, I excel in providing exceptional customer service and sales support. Skilled in CRM data management and financial reporting, I thrive in fast-paced environments, ensuring premier customer experiences with a passion for high-end goods.

Previous Brands
Brand Relations LTD
Gucci Luxury Retail
Inditex/ Fashion Retail
Work Experience
Graphic Designer
Aug ‘21 - Dec ‘23
Brand Relations LTD

I was involved in various projects, offering all-encompassing branding solutions. -Creating logos, artworks, and brochures, conceptualising landing pages, designed business cards, curating social media aesthetics, and attention grabbing banners for exhibitions. Additionally, overseeing administrative tasks such as arranging client meetings, procuring essential supplies, and sourcing printing and packaging partners.

Customer Service/ Sales
Mar ‘18 - Aug ‘21
Gucci Luxury Retail

Full Time in Customer Service/Sales/ Administration. Dealing with the sale of high-end luxury goods -Performing sales, as well as capturing and maintaining customer data, working with CRMs. Keeping a record of stock transfers and inventory, recording figures for the store's performance, and sending financial reports to the finance team. Performing other administrative duties as assigned.

Customer
Nov ‘11 - Mar ‘18
Inditex/ Fashion Retail

Retail Experience
Store Approvals
Selfridges
Retail Category
High street
Premium
Luxury
High-end luxury
Work Environment
Boutique
Department store
Shopping centre
Pop-Up
Product Category
Accessories
Womenswear
Leather goods
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Client Advising
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
Languages
Lithuanian
English
Russian
Education & Training
University of Greenwich
‘14 - ‘17
BA 1st
Graphic and Digital Design