Results-driven leader with a proven track record of spearheading strategic business and operational growth, leading to substantial achievements in international matrix organizations. Successfully led teams of up to 200 members, managing multimillion-dollar budgets and delivering 25-35% revenue growth. Adept at navigating diverse cultural landscapes and driving innovation in dynamic and challenging environments.
• Formulate and execute strategies for country roll-outs, price negotiations, sales/operational implementation, driving successful market expansions • Implement new product lines and cutting-edge technologies to evolve and grow core business, fostering increased profitability • Revamp P&L budgets, effectively managing investments, materials, staffing, logistics, production costs for optimized financial performance • Oversee inventory control, personnel qualifications, procedures, and technological innovations to enhance operational efficiency • Utilize data analysis and financial metrics to boost productivity, quality, and profitability, driving data-driven decision-making • Implement inventive solutions to consistently increase productivity and efficiency year over year while reducing operational costs • Develop and update safety and operational standards, ensuring compliance with legal requirements and prioritizing safety culture • Lead continuous dynamic improvement initiatives and change management efforts to drive organizational growth and adaptability • Chair steering and health/safety committees, fostering a safe and compliant work environment • Cultivate and strengthen relationships with federal safety/health agencies, unions, and governing bodies, ensuring regulatory compliance and collaborative partnerships • Manage and provide guidance to IT, logistics, production, customer care, purchasing, and technical managers
• Cultivated strategic trading partner relationships with global retailers, suppliers, and country data pools to drive business growth and collaboration • Led executive strategy and project charters for effective implementations and country rollouts, ensuring successful project delivery • Managed M2M connectivity, data quality testing, and obtained global industry standards certification for streamlined operations • Acted as a mediator between Agentrics and customer's project vertical organizational teams (IT, Product, ERP), facilitating effective communication and collaboration • Provided support to marketing, sales, and product development teams through comprehensive needs analysis, enabling strategic decision-making • Developed global and European supply chain industry standards and requirements, setting benchmarks for excellence • Created a web-based onboarding university tool to expand the supplier customer base and drive revenue growth • Established Agentrics as the leader in Switzerland by implementing data pools and securing partnerships with the two largest retailers in the region • Facilitated European industry conferences to drive global industry knowledge sharing and shape business requirements
• Developed strategic accounts and established key account management (KAM) relationships in France, Switzerland, and Germany to drive business growth • Achieved a 10% increase in overall revenue through the introduction of innovative digital printing products and successful customer acquisitions • Utilized statistical data analysis to inform and implement effective commercial and marketing strategies • Successfully executed a strategy to achieve an annual 5% increase in sales of proprietary brands • Oversaw the direction of digital products and services, including supplier negotiations, testing, and implementation • Designed website layouts, graphic interfaces, and executed impactful marketing promotions • Integrated new technologies and products into the core business to adapt to market trends and maintain competitiveness • Conducted training and coaching for the sales and customer service teams, including the development and outsourcing of seminars
• Developed a comprehensive production strategy and successfully implemented it in collaboration with suppliers, operations, and production teams • Led multi-disciplinary departments, overseeing budgeting and facilitating effective cross-teams communication • Formulated a digital production and services integration strategy, ensuring seamless integration of technology and processes • Provided supervision to production staff, technical maintenance teams, and IT programming professionals • Analyzed production statistical data to identify areas for improvement and implemented measures resulting in a year-on-year productivity increase of 8-10%. Additionally, focused on enhancing the skill levels of staff members
• Managed all aspects of a flagship retail store, overseeing sales, cost containment, and staffing responsibilities • Implemented and enforced operational standards, including administration, reviews, payroll, and stock management • Created a comprehensive regional manager training program aimed at cultivating product experts within the region • Recruit, developed, coached, and evaluated a team of 100 managers and staff members
• Oversaw the overall operations of a retail portrait studio and photo lab • Successfully recruited, trained, and supervised a cohesive team of 10-20 employees, focusing on technical and sales expertise • Established sales goals and accurately projected business trends, surpassing revenue targets by 10-20% • Developed innovative local marketing, advertising, and customer service strategies to enhance brand visibility and customer satisfaction • Acted as a substitute regional manager for a region consisting of 10 stores