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Mica Gordon

Available to work
About

With a strong background in luxury retail, I've excelled at Leem and All Saints driving sales, visual merchandising, and client relationships. My adaptability thrives in dynamic retail environments and my extensive experience spans from high street to luxury brands.

Previous Brands
ADDITIONS AGENCY
Boots No7
Emma Sleep
eve sleep
Indeed Flex
Leem
XANDA
Work Experience
CLIENT ADVISOR
Nov ‘23 - Now
Leem

Collaborated in a small team during the launch of Leem's Westfield Shepherd's Bush London store, contributing to store preparation, visual merchandising, and client development. Played a vital role as a Client Advisor, providing valuable input in building and fostering client relationships for the premium Middle Eastern fashion brand.

MARKETING EXECUTIVE
Dec ‘22 - Oct ‘23
Emma Sleep

As the Global Trade Marketing Executive responsible for Portugal, France, and the UK, my role centred on orchestrating seamless product launches, managing supply chain intricacies, and overseeing the Emma Deluxe launch. Having earned a global promotion within three months at Emma, I specialize in meticulously managing retail point-of-sale initiatives for partners such as John Lewis to drive sales and brand loyalty. This includes working closely with operations, product, and sales teams to create impactful marketing materials tailored for the retail shopfloor.

RETAIL AND HOSPITALITY
Sep ‘21 - Jan ‘22
Indeed Flex

Specialising in hospitality, retail, and customer service, I have undertaken temporary agency assignments in well known prestigious locations across London, including luxury hotels such as the Dorchester, iconic venues like The Shard, and high-profile events like the Brit Awards. My roles encompassed delivering exceptional service standards in various capacities within the dynamic environments of luxury hotels, restaurants, and retail stores. This diverse experience reflects my adaptability and commitment to providing outstanding customer experiences in exclusivesettings.

FASHION & BEAUTY RETAIL TEMP
Jul ‘19 - Jan ‘22
ADDITIONS AGENCY

Extensively experienced in hands-on retail roles for distinguished luxury brands, including All Saints, Nars Cosmetics, Too Faced, and Givenchy. Served as a Concession Advisor and Sales Representative in reputable establishments such as John Lewis, Debenhams, and Harrods. Specialized in driving sales, representing premium brands with excellence, and delivering exceptional customer experiences. A proven track record of thriving in dynamic and high-end retail environments.

DIGITAL SALES EXECUTIVE
Apr ‘19 - May ‘20
XANDA

In my one-year experience at a digital marketing startup, I had the privilege of closely collaborating with the CEO. My role was strategically focused on sales and building relationships, particularly with renowned clients like Benihana and Six Flags. I actively participated in business development initiatives, contributing to the growth and success of the company. Additionally, I worked closely with a directory of influencers, aligning their expertise with the marketing strategies to enhance our outreach and impact.

BEAUTY CONSULTANT
Aug ‘18 - Apr ‘19
Boots No7

As the NO7 Beauty Concession Advisor for the flagshipstore, my role was situated in a target-focused retail environment with direct customer interaction. My most significant achievement was leading the team to attain a historic milestone – being awarded the first £1 million pound counter.

CUSTOMER
eve sleep

Retail Experience
Retail Category
High street
Luxury
Premium
High-end luxury
Work Environment
Boutique
Flagship store
Travel retail
Department store
High street store
Shopping centre
Product Category
Womenswear
Menswear
Accessories
Beauty & Fragrances
Responsibilities
Storytelling
Complaint handling
Aftercare
CRM
Client Help
Greeting
Styling
Upselling
Client Advising
Transactions
Cash register
Packaging
Returns & Exchanges
Online orders fulfilment
Product demos
Store Maintenance
Open/closing store
Stockroom management
Inventory control
Languages
English
Education & Training
Coventry University
‘15 - ‘18
BA ENTERPRISE & ENTREPRENEURSHIP
GOOGLE
Unknown - ‘22
LEVEL 3 EXTENDED BUSINESS DIPLOMA