I am a highly passionate and devoted sales representative with over 12 years of experience in the high-end fashion field. I studied silversmithing and jewellery making at City Lit, Covent Garden and achieved the highest sales level for Women's Wear at Selfridges. After being recruited by Chanel in 2012, I got promoted to the position of Chanel Watches Expert. Later I further demonstrated my enthusiasm to build my knowledge in every sales division of the company and acquired an extensive understanding of all product categories (such as Accessories, Ready-to-Wear, and Shoes). I have been honoured with the Harrods Club One Hundred and Millionaire Club awards. With over a decade of working at Harrods and gaining a wealth of knowledge in customer service, I am now looking to advance my sales career within the luxury fashion or fine jewellery world.
Coaching and supporting new staf members and helping them integrate into the Chanel team as quickly and smoothly as possible. •Handling product transfers from the other Chanel boutiques on special clients' requests. •Dealing with Harrods' "By Appointment" services. •Client communication and follow-ups via email, mobile and face-to-face. Keep building strong client relationships. •Handling the procedure of mail orders. •Chanel product aftercare GRACE services. •Taking leadership when seeing anything that can be improved, for example checking if correct prices are both on the shop floor and in stock. Reprinting the price tickets, organising stock in order etc. •In charge of an allocated area of the stock. •Knowledge and first-hand experience on how well to deal with an occasional, challenging client, in a very busy environment. •Harrods guest shop results of 100% satisfaction.
Promoted to become Watches Specialist within the department. •Developed extensive knowledge of Fine Watches. •In charge of watches stock takes, deliveries, system updates, visual merchandising and training. •Drawing on personal client book to exceed individual KPIs. •Nominated for Harrods Club One Hundred award for my achievements in sales. •Looking after exotic leather goods categories within a department. Checking and printing correct CITES. •Helping stock controllers with preparations of stock takes. •Supporting the management team not only during the day but also with preparing the department for trade (opening/closing the tills and CBR system, counting the product, tidying up the shop floor etc.). PREVIOUS WORK EXPERIENCE
Working with brands such as Givenchy, Roberto Cavalli, Pucci, Alexander McQueen & Stella McCartney. •Delivering luxury service and an unforgettable shopping experience. •Turning new clients to regular (black book) clients. •Collaborating with personal shopping team in order to maximise the sales. •Winner of Womens' Superbrands for reaching target +469% on ytd average in 2012.
Concentrated mostly on menswear customer service, replenishing the stock, handling till procedures.
Responsible for banking, stocktaking, dealing with suppliers. Product quality control.
Advertising and ushering at classical music events.