With a background in fast-paced retail at Pret A Manger and Waitrose, I excel in up-selling, product knowledge, and delivering top-tier customer service. My adaptability shines during peak times while maintaining exceptional standards of cleanliness and customer connection.
• Maintained calm demeanour during high-volume periods which tends to be most shifts as I work during peak times (08:00 - 14:00). • Memorised recipes for varied speciality coffee beverages and seasonal offerings. • Cleanliness • Greeted and connected with a lot of customers, recommending drinks and pastries. • Identified and utilised opportunities to up-sell menu items to guests.
• Scanned items with precision and speed, reducing customer wait times. • Provided outstanding customer care, effectively enhancing store reputation and regard. • Greeted customers enthusiastically, engaging in conversation to ensure friendly, professional customer care. • Helped customers with specific item requests by answering questions and offering knowledgeable product advice.