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Ioana Lungu

I am a very sociable, passionate and caring woman who has a taste for the finer things in life
About

With a strong foundation in customer service from roles as a hostess and food server, I excel in creating exceptional guest experiences. My freelance makeup artistry has refined my attention to detail and ability to offer personalised services, making me ideal for dynamic retail environments.

Previous Brands
Concept Events
Mon Caprice Restaurant
Work Experience
Hostess for Events
Jan ‘16 - Jan ‘18
Concept Events

Greeted guests and ensured they had a positive experience from arrival to departure. Managed guest lists, seating arrangements, and addressed any concerns or special requests promptly and professionally. Collaborated with team members to ensure seamless execution of events, contributing to overall success and client satisfaction. Over the past few years, I've honed my skills and passion for makeup artistry as a freelance makeup artist. I have had the privilege of collaborating with clients to enhance their natural beauty and bring their visions to life. With each project, I've cultivated a reputation for delivering personalized and professional makeup services tailored to individual preferences and occasions.

Waitress
Jan ‘13 - Jan ‘16
Mon Caprice Restaurant

As a waitress, I was responsible for providing exceptional customer service in a fast-paced dining environment. My duties included greeting and seating guests, taking food and beverage orders, and ensuring prompt delivery of orders to tables. I maintained cleanliness and organization in the dining area, processed payments accurately, and addressed any customer concerns with professionalism and efficiency.

Retail Experience
Retail Category
High street
Premium
Luxury
Work Environment
Travel retail
Boutique
Product Category
Womenswear
Accessories
Beauty & Fragrances
Leather goods
Responsibilities
Greeting
Client Help
Storytelling
Complaint handling
Product demos
Client Advising
Cash register
Upselling
Transactions
Returns & Exchanges
Packaging
Styling
Product setup
Stockroom management
Store Maintenance
Order preparation
Open/closing store
Health & safety
Product labelling
Languages
English - Fluent
Italian - Basic
Spanish - Basic