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Selina Mokonen

I am a friendly and enthusiastic individual with a passion for customer service and fashion.
About

I am a friendly and enthusiastic individual with a passion for customer service. I can confidently deal with problems that may arise and use my initiative to overcome challenging situations. I am very interpersonal. I am organized, and trained in product knowledge and store regulations.

Previous Brands
Chingford Ice creams
English Cafe - Hongik
Superdry
university of the arts LCC City of London
Weekday
|Winn's Primary School
Work Experience
Language Assistant
Aug ‘22 - Jun ‘23
English Cafe - Hongik

I moved to Seoul to gain new experiences and immerse myself in new surroundings and opportunities. i was in a 11 month teaching program based in Seoul. i would assist the children with their learning, play, educational and social development. • Recognized and responded to students' individual needs and learning styles • Developed a series of interactive activities that increased student engagement in language classes • Utilized a variety of assessment methods to track student progress and identify areas for improvement • Maintained accurate records of student attendance and behavior, and reported any issues to the student's regular teacher • Implemented behavior management strategies to reduce disruptive behaviors and promote positive student-teacher interactions

Sales Assistant
Dec ‘21 - Jul ‘22
Weekday

My roles as a sales assistant consists of; • Serving customers and dealing with inquiries • Processing cash, card and online payments • Updating customer records in the company's database as required • Handling product returns and payment refund requests • Reporting any inventory or service issues to management and the appropriate Account Manager immediately • Informing customers of shop promotions to encourage purchases. • Performing regular price audits to identify and correct price discrepancies. • Promoting product's based on the company's directives • Arranging products on the shelves and on promotional displays • Unpacking and sorting new stock delivery • Managing product inventory at the store • Keeping the store clean • Arriving early to open the store and start preparations for the day. • Identifying problems with working conditions and reporting them to management. • Assuming managerial responsibilities in the event of management absentees.

Sales Assistant
May ‘19 - Dec ‘21
Superdry

My roles as a sales assistant consists of; • Contributing to store performance through proactively engaging customers with wider initiatives such as customer sign up and click & collect • understanding the local customer base and meet their requirements in all their dealings with customers • Operate tills, and all associated procedures such as refunds and returns • Handle basic customer complaints and escalates as appropriate • Showcasing our products every day to our customers • Working with the store team to share ideas and suggestions to help colleagues, customers and store performance • Replenish stock against agreed plans garment care/folding procedures (working in both back of house and front of house) • Operate recall procedure as instructed by store management • Keeps backroom areas clear and tidy • Visual Merchandising and Delegating task alongside my supervisors • Currently training in personalization • Worked well independently and on a team to solve problems. • Served as a friendly, hardworking, and punctual employee.

Design for Art Direction
Oct ‘18 - Jan ‘21
university of the arts LCC City of London

I studied art direction at University Of The Arts London; LCC. I aspire to become a creative art director for films, music videos and magazines. Seeing as I studied fashion for a year I would love to implement fashion into my work and elevate my concepts. I decided to end my studies in 2021 to pursue my creative journey as a curator. S K I L L S Flexibility and Adaptability Critical Thinking Hard Working Attention to Detail Critical thinking and problem solving Leadership Skills Decision Making

Waiting/Kitchen Staff
Jul ‘18 - Aug ‘18
Chingford Ice creams

I was responsible for greeting customers, maintaining dairy inventory, serving customers, suggesting flavors, answering to client questions, adhering to health and safety guidelines

Nursery Assistant
Mar ‘16 - Mar ‘16
|Winn's Primary School

I attended a one week work experience placement which consisted of; assisting qualified teachers in providing childcare in nursery. Helping the children with their learning, play, educational and social development. Duties: • Maintaining toys and play equipment. • Finding ways to stimulate children. • Supporting carers who look after children. • Helping to feed, wash and clean the children. • Following and implement the policies and procedures set out by the nursery. • Ensuring that all daily routines are adhered to. • Coordination and planning activities. • Helping to settle in new children. Greeting parents and getting children ready for home time.

Retail Experience
Retail Category
High street
Premium
Work Environment
Shopping centre
Flagship store
Boutique
Product Category
Menswear
Womenswear
Accessories
Watches & Jewelry
Footwear
Leather goods
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Transactions
Client Advising
Returns & Exchanges
Online orders fulfilment
Product demos
Styling
Product labelling
Stockroom management
Order preparation
Delivery processing
Product setup
Store Maintenance
Languages
English - Fluent
Education & Training
Fashion Retail Academy
‘24 - ‘25
diploma
Digital Marketing for fashion
Big Creative Education
‘14 - ‘16
Extended Diploma,
Creative Media
chingford foundation school
‘09 - ‘14
GCSE
GCSE