Konstanin Pilipenko

• Registration & preliminary estimation of watch repairs (after-sale service); • active usage of IFC procedures ( V12); • handling of all necessary paperwork linked to the sales and other operations; • adjustment of watch lengths and straps for due client satisfaction; • active participating in group meetings on fruitful developments and new sale concepts suggestion.

• Daily communication with the HNWI clients for sale or after sale services; • providing detailed technical information on all models of watches of the group; • evaluation of client portfolios, approv²½Àȱ¿²½³²Ã¸²º¿Äʂʬ²ctive participating in company team-buildings.

• Welcoming and informing customers about sales/discounts; • communicating precisely with customers about goods/services, updating customer information; • monitoring inventory, operating cash register/scanner, independent and ¶Ȳ´º¶¿Å trouble-making solution development for vast issues; • permanent development and updating of clients database and marketing/campaigns proposals; • customer care service, completion of boutique sales and achievement of personal sales plans.

• Discussing with clients on general trends in the fashion world and developments in the luxury market,; • maintaining an active, accurate, neat and organized client book; • contacting clients regularly and providing appropriate follow-up on all sales or client requests; • contributing to upholding the visual display of all products in accordance with Gucci visual standards; • working 100% as a team player and partner with fellow colleague to maintain the friendly environment at boutique; • capturing meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client; • building relationships and personalizing future client development opportunities; • maintaining an active, accurate, neat and organized client book; • contacting clients regularly and providing appropriate follow-up on all sales or client requests; • due completion of boutique sales and achievement of personal sales plans.

• Cultivating and developing new and existing client relationships, through exceptional client care; • brand CRM initiatives and permanent networking; • daily client relationship via developing the regular ways of communication; • proactive resolving client issues; • participating multi-category boutique coverage; • operational support; • daily set up and break down of boutique for opening/closing; • assisting with group projects as needed (inventory, organization, restocking of supplies, etc ); • maintaining the visual standards of the boutique (arranging the products, keeping the space clean and attractive & etc...), • over-exceeding the sale plan of the boutique (regular encouragement for the excellent respecting standards and results...).

• Greeting guests/customers, managing guest/customer concerns (including further necessary follow-up actions); • taking messages,managing mail, luggage and deliveries; • performing all administrative reception duties, running errands to assist guests; • arranging transportation and excursions upon visitor request; • providing all necessary information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation; • arranging tours and activities, making dinner/event reservations for guests, obtaining tickets for events, arranging special services; • providing or arranging for general business services for guests; • managing customer/guest requests for housekeeping and/or maintenance developing network of contacts, service providers and businesses within their communities to serve guests; • interacting with other hotel departments to ensure full guest service; • management of "pick-up" department (4 employees) and porters division (9 employees).

• Greeting & registration of new clients arriving at the dealership; • showcase the dealership's vehicles and explain their features and warranties to customers; • answering customer questions about cars; • ȱ¿²¿´º¿¸ and purchase process, accompanying customers on test drives; • collecting licenses and documentation beforehand per best practices; • negotiating car prices and trade-in values for customers' vehicles; • coordinating with the ȱ¿²¿´¶ department to determine each customer's ȱ¿²¿´º¿¸ and ownership options; • contacting past customers to ensure they are IJźÄȱ¶µ with their vehicles; • receiving incoming and outgoing phone calls from customers; • interaction with dealers/ clients of the stand: coordination of meetings on the list and schedule, making adjustments and clarºȱ´²ÅºÀ¿ÄÅÀŹ¶½ºÄŲ¿µÄchedule of work with clients on site.

Concierge, Member of « Les clefs'd'or » Russian Seasons Hotel, Sochi, RU • Managing Front House department incorporation; • writing SOPs, maintaining and establishing sustainable cooperation with group suppliers and stakeholders; • proactive participating in preparing major hotel services to the Olympics 2014 Sochi; • organisational interaction with Olympic sponsors; • preparing the campaigns and hotel prior to the hotel opening; • handling guest accounts; • arranging the daily guest issues (bookings or events, pick-up services, restaurants & etc).

Concierge Swissotel, Moscow, RU

Concierge Marriott International, Moscow, RU • Providing guest services, including tourist information, tour arrangements, VIP hall and air tickets reservations; • assisting guests with hotel reservations & etc; greeting new guest arrivals; • being in charge of complaints-service and thoughtful monitoring for each case ; • luggage management; providing detailed and promotional information on additional hotel services; • local events and sightseeing areas and make additional travel arrangements; making all necessary reservations "on demand" (restaurants, leisure sites, business meetings arrangements & etc); • regular maintaining g and updating of client database; • organising the group of receptionists to ensure the high quality service; helping with special events from planning to setting up and tearing down.