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Saira Malik

Customer Assistant
About

I have always prided myself on developing a general sense of core skills, ones that give me a sufficient basis to get my bearings in most jobs. Each of my experiences is an addition to my CV that consistently embellishes a range of hard and soft transferable skills. Skills such as building relations, being highly structured and organised, managing tasks and objectives, working to deadlines to name a few. Over the last few years however, I have taken the liberty to prioritise niche areas of my skillset and work on them. These skills have been varied and each one has diversified the skills I've developed in ways I never imagined, from being apart of small and large groups of individuals at various levels of the customer service; to tackling new challenges customer and business needs, all of which has given me a large boost of confidence in my own abilities. I am yet again seeking out new opportunities and teams who I can learn from but who would also benefit from me being an integral team member.

Previous Brands
Haven House
Registry office
The Urban Chocolatier
Vue Cinemas
Work Experience
Waitress/Bartender
Aug ‘22 - Oct ‘22
The Urban Chocolatier

« Completed daily opening and closing checklists to maintain standards and ready

Customer Assistant
May ‘22 - Aug ‘22
Vue Cinemas

« Preparing and selling the freshly prepared food such as popcorn « Consistently upselling and selling tickets. « Helping people to their seats. + Cleaning toilets and screens so there is a good/clean environment for customers. «» Checking screens during the movie to ensure no one is recording the movie. « Part of the stock which involves stock replenishment and delivery team which involves heavy lifting. « Dealing face to face with large groups of people. « Following policies and procedures as well as complying with health and safety regulations. « Cash handling.

Charity Fundraiser
Nov ‘19 - Feb ‘20
Haven House

« Conducted regular research to obtain creative new ways on increasing funds and effective advertising methods. « Worked with a team to create effective marketing material such as posters, leaflets and interactive promotions to help raise awareness for Haven House Charity. = Monitored project awareness and promotion costs, ensuring tasks and expenditures stayed within budgets.

Volunteer Worker
Jul ‘18 - Jul ‘18
Registry office

« Created birth certificates for new borns « Demonstrated customer service abilities while greeting and welcoming visitors upon arrival. « Assisted in organising and setting up inside areas to facilitate community events.

Retail Experience
Work Environment
High street store
Responsibilities
Client Help
Transactions
Returns & Exchanges
Upselling
Cash register
Store Maintenance
Stock control
Recommendations
Anonymous
Worked in the same group - Chef, The Urban Chocolatier
Aug 2022 - Oct 2022

Saira was an exceptional colleague to work with. Her work ethic was so high it made me and all the other colleagues more motivated and driven in our roles. Which made the work environment and teamwork flow smoothly. Her smile and outburst personality made her easily approachable which helped build rapport with her easy.

Languages
English