With a robust background at Neuhaus, I've honed my skills in customer service, strategic product placement, and exceptional product knowledge. A native English speaker and with intermediate French, I thrive in luxury retail environments, adept at enhancing customer experiences and meeting targets.
Role and Achievements/Transferable skills: • Greet customers politely and promptly, cultivating a relaxed atmosphere • Increased customer retention due to consistently excellent customer service and representing the brand positively • Contributed to an innovative retail environment, by suggesting strategic product placement and interesting shop displays • Registering customers as part of membership scheme; to hit internal targets set for insiders registration • Used open questions to infer customer wants and used exemplary product knowledge to address specific needs • Played an active role as a team member, while supporting my store manager by advising on customer feedback and reviews • Diligently unpacked deliveries; checked and rotated stock daily, and maintained the shop floor. • Opening and closing the till on every shift according to store policy • Adhered to health and safety policies by out weekly fire alarm tests and preventing theft
Me and Sheena worked together a few years ago. Even though we didn't work together that much, I appreciated her work-attitude, professionalism, team-work and personality.