A commercially aware retail store manager with a proven ability to manage and enhance store operations within fast-paced retail environment whilst delivering high retail standards. Well-versed in creating effective merchandising projects, improving efficiently, and using sales strategies to drive revenues. Ability to direct and coach high-performance team to build robust relationship with customers. Committed to the achievement of customer satisfaction.
Managing and training a team of 5, conducting appraisals and performance reviews, to increase sales and drive team satisfaction •Planning store strategies/layouts along with implementing promotions and events leading to a 20% increase in sales from the first month •Maintaining awareness of market trends in the industry and strategically adjusting against competitors to understand and act on forthcoming initiatives accordingly •Shrinking and controlling expenses to reduce operating costs and maximize profitability •Understanding store potential through reviewing current turnover resulting in setting new KPIs across inventory, staff management, customer engagement, and profitability •Working closely with Value Retail Management in order to increase in-store foot traffic; recorded a 1.2% increase in traffic within a month •Promoted virtual and personal shopping resulting in a 2% increase in transactions within a month •Working closely with buyers and merchandisers to plan product ranges and maintaining inventory levels accordingly to the sales and profit predictions
Hired, trained and executed staff performance reviews that increased productivity by 30% •Enhanced the brand image through visual merchandising practices that increased store footprint by 5% •Implemented virtual shopping service during the national lockdown, driving the e commerce sales processes •Worked directly with senior management to plan and implement marketing and financial strategies •Tracked inventory and managed suppliers accordingly to prepare maintenance budget strategies and maximise sales •Promoted the brand locally by establishing new partnerships with private member clubs to increase the store's client' portfolio. Assisted customers and provided recommendations based on customer's preferences and personality •Identifying new location opportunities to increase profitability and expand business potential
Directed the execution of promotional strategies and sales •Established and tracked store standards against the KPIs to maximise sales and meet margin goals •Managed, scheduled and trained team of 15, considering shift preferences and availability to increase employee satisfaction by 10% •Implemented loss prevention procedure •Identified and merchandised classifications of high sales and profit potential, checked items against invoices and labelling
Handled customer complaints by phone, email and in person to assist them with returns, store and employee feedback. •Organised store seasonal events to promote new collections and products and the opportunity to meet new clients and buyers •Hired talent, booked staff training, arranged rotas and holidays to meet or exceed sales goals 90% of the time over 5 years •Produced budget figures and maintained accurate records of all pricing, sales, and activity reports to increase the sales by more than 250K •Evaluated sales figures, forecasted future sales and used foresight to manage stock levels resulting in reducing store costs by 30% •Bridged the gap with the marketing office to promote the company brand/services and find new valuable clients