With extensive experience at Harvey Nichols as a Trade Assistant and Commerce Assistant, I excel in customer service and sales. My background in fashion marketing enhances my retail expertise, ensuring exceptional product knowledge and adaptability in dynamic environments.
As an Online Trading Assistant at Harvey Nichols, I manage product listings, ensuring accurate and optimized uploads for search and visual appeal. I monitor sales performance, analyze data to identify trends and improvement opportunities, and coordinate inventory to maintain stock levels. Additionally, I support the planning and execution of online promotions, optimize the customer journey, prepare performance reports, and conduct competitor analysis. My role requires strong analytical skills, attention to detail, and proficiency in Microsoft Excel and web analytics tools.
As a Sales Associate/Marketing Intern at Ne.Sense in Taipei, Taiwan, I assisted in driving sales by providing exceptional customer service and maintaining an in-depth knowledge of our product offerings. I supported marketing efforts by creating engaging content for social media platforms, conducting market research, and assisting in the planning and execution of promotional campaigns. My role involved analyzing sales data to identify trends and opportunities, coordinating with the merchandising team to ensure optimal product displays, and enhancing the customer experience both in-store and online. This position honed my communication, analytical, and creative skills, while giving me a comprehensive understanding of retail sales and marketing strategies.