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Nishtha Singh

Customer Service
Previous Brands
Accenture
Tech Mahindra
Work Experience
Associate Tech Specialist – Web Analyst Lead
Nov ‘21 - Sep ‘23
Tech Mahindra

Accomplishment Identifying and defining the business needs of clients and stakeholders and helping to determine solutions to meet business needs in the IT- Telecom processes and act as sync between Analysis Team, Incumbent and Client. Worked closely with various stake holders such as Developers, Solution Architects, Business IT, Business Analyst, Product owner Experience: Company: Position: Accomplishment Experience: Company: Position:

Business and Integration Arch. Senior Analyst
Jan ‘18 - Oct ‘21
Accenture

I have an expertise in Stake Holder Management, Requirement Gathering, Requirement Management, Project Management, Customer Relationship Management, Product Development, Agile, Scrum, Functional document creation, User stories, Professional experience includes problem solving, communication andpresentation skills. Worked collaboratively with clients and stakeholders - both external and internal to the company, Functional Testing, Usability Testing & Browser Compatibility Testing. Nature of Duties: • Acted as a SME Working closely with Stakeholders and client business contacts in US & India for gathering high level requirements and translating those to detailed requirements. Providing time estimation, creating BRDs & designed process improvement plans. • Requirement analysis and creating specifications for implementing minor, medium and major enhancements in existing product lines. • Conduct demos, workshops, solution performance reviews, and help in planning the execution and transition to support for newly implemented solutions. • Creating high level test plans and translating requirements into test cases and reviewing test scripts. Managing requirement changes for monthly release. Maintenance and development of product road maps. • Coordinate analysis and alignment of stakeholder's requirements and facilitated requirements prioritization, ultimately advising business stakeholders on implementation options by collaborating with solution delivery teams – Developers, Architects, Project Managers, and Quality Assurance. • Build a trusted relationship with technical teams, understanding delivery roadmaps, identifying dependencies between initiatives and negotiating change to meet business outcome

Senior Analyst (Manual and Automation)
Sep ‘17 - Oct ‘21
Accenture

Test Engineering Senior Analyst (Manual and Automation) Nature of Duties: • Automating Test Scripts through Selenium WebDriver and TestNG 3. Development of various classes in Java as part of Data-Driven Framework. • Supervising Manual and Automation Testing of the applications. • Managing, tracking and handling defects raised in JIRA. • Providing reports to developers, managers and stakeholders daily. • Sprint Review to managers and stakeholders. • Reviewing Test Case scenarios, TCERs, Issue Logs and Automation scripts created by the testing team. • Performing peer reviews, knowledge transfer sessions and test estimations. • Communicate the assumptions and risks to the business and therefore perform elicitation of functional requirements into application level understanding. • Maintaining Regression library while carrying out Regression testing. Experience: Company: Position: Experience: Company: Position:

Test Engineering Analyst (Manual, Database and Automation)
Jan ‘17 - Sep ‘17
Accenture

Nature of Duties: • Gathering and analyzing requirements • Following the Kanban process. • Creating Test Plans in Kanban Board and follow up on the Test Plan. • Creating analysis deliverable based on the client requirements. • Database testing as per validation of requirements. • Defect discussion and performing multiple regressions on the application before sign-off

Test Engineering Associate
Nov ‘15 - Dec ‘16
Accenture

Nature of Duties: • Gathering and analyzing requirements and creating the System Test Plan accordingly. • Uploading the Test Plans on the ALM-JIRA Tool and executing the Test Plans accordingly from the ALM Tool. • Fetching defect reports from the ALM Tool and doing the RCA of the raised defects. • Experience in Agile Development Environment, mostly SCRUM framework. • Creating analysis deliverable based on the client requirements. • PwD Testing using WAVE Tool. • Raising defects • Following defect life cycle

Retail Experience
Store Approvals
House of Fraser
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Product demos
Client Advising
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Delivery processing
Stockroom management
Stock control
Store Maintenance
Order preparation
Languages
English
Education & Training
Dayananda Sagar College Of Engineering
Bachelor of Engineering
Vision Academy
Unknown - ‘11
HSC (Std12th)
Little Flower School
Unknown - ‘09
SSC (Std10th)