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Shayrese Fernandes

Associate
About

I have experience as a sales associate at Zara, excelling in customer service and increasing store sales by 10%. I'm adaptable, punctual, and passionate about fashion, aiming to leverage my skills in dynamic retail environments.

Previous Brands
White city Westfield
Gatwick Airport
Streatham
Thornton Heath
ZARA
Argos
Nando's
Work Experience
Associate
Oct ‘22 - Jul ‘23
White city Westfield

The finest job I' ve ever had so far was working for Zara since it gave me an understanding of how to run a store. As a sales representative, I' ve developed a lot of skills. makes product recommendations and style recommendations using knowledge of fashion provides dependable, high-quality customer service while multitasking in hectic work settings. able to sell shop goods effectively, increasing store sales by 10% annually. Effectively communicates with teammates, management, and customers. also pointed me directly in the direction of my goal, which is pursuing a career in fashion.

Waitress
Jul ‘22 - Sep ‘22
Gatwick Airport

• working for Nando's and have developed a few skills, including the ability to operate in a fast paced atmosphere and have excellent active listening abilities.

Retail associate
Mar ‘22 - May ‘22
Streatham

Previously, I worked for Argos for a short while and developed my excellent critical thinking abilities. • customer service • decision making • Teamwork • Problem solving • time management • Adaptability CHARITY WORK Taking orders from customers When consumers sought for suggestions on how to ensure customer satisfaction with their clothing, I made sure they were always satisfied with their purchase when they left. Customers were constantly monitored and provided with the finest service available. I made sure that customer communication was excellent over the phone.

Teacher assistant
Jun ‘20 - Jul ‘20
Thornton Heath

My interpersonal communication skills have improved as a result of working as a Teacher Assistant and interacting with staff and students. • My academic background has equipped me to handle a variety of written communication situations. • Successfully juggled studies, extracurricular activities, and volunteer work

Retail Experience
Retail Category
High-end luxury
High street
Work Environment
Shopping centre
High street store
Department store
Product Category
Menswear
Womenswear
Beauty & Fragrances
Footwear
Responsibilities
Greeting
Storytelling
Complaint handling
Styling
Client Advising
Cash register
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Product labelling
Delivery processing
Health & safety
Store Maintenance
Order preparation
Open/closing store
Product setup
Languages
English - Fluent
Education & Training
Secondary school: Harris South Norwood
‘15 - ‘20
8 GCSES