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Riyan Farah

Customer Service Advisor
About

I'm an experienced retail professional and will excel in customer service, thrive in fast-paced environments, and am passionate about fashion. I'm adaptable and committed to delivering exceptional shopping experiences.

Previous Brands
Heathrow Airport Terminal 5
RONIN International
Top Shop Україна
Work Experience
Market research Interviewer
Sep ‘23 - May ‘24
RONIN International

-Successfully managed and organized administrative tasks in previous roles • • • Proficient in handling scheduling, coordination, and documentation responsibilities. • Demonstrated strong organizational and multitasking skills • Utilized office software and tools for efficient data management • Coordinated meetings, managed emails, and handled phone communications • Maintained a systematic filing system to ensure easy retrieval of information • Supported team members in various administrative capacities • Showcased attention to detail and accuracy in handling sensitive information • Contributed to the overall smooth functioning of the office through effective administrative support

Customer Service Advisor
Jun ‘22 - Mar ‘23
Heathrow Airport Terminal 5

• - Customer Service Representative at HeathrowAirport for two years • Played a pivotal role in delivering exceptional service to diverse passengers • Honed interpersonal and communication skills in a fast-paced environment • Ensured positive interactions and resolutions for inquiries and concerns • Maintained a high standard of customer satisfaction • Managed challenging situations with tact and efficiency • Collaborated seamlessly with a dedicated team • Contributed to the smooth functioning of airport operations • Embodied a commitment to excellence and professionalism • • Developed a deep appreciation for efficiency and courtesy in the travel industry

Sales Associate
Feb ‘21 - Nov ‘21
Top Shop Україна

-Applied genuine passion for fashion and beauty

Retail Experience
Retail Category
Luxury
High-end luxury
Premium
High street
Work Environment
Shopping centre
Product Category
Womenswear
Menswear
Accessories
Responsibilities
Client Help
Greeting
Packaging
Client Advising
Cash register
Online orders fulfilment
Transactions
Upselling
Product setup
Order preparation
Stockroom management
Product labelling
Store Maintenance
Open/closing store
Health & safety
Delivery processing
Languages
English - Native
Somali - Native