A hard working and capable individual with multidisciplinary skills. Passionate about delivering a memorable experience as well as representing brands within the luxury market. I am a fashion graduate with experience in visual merchandise, design, styling, and couture sewing, as well as customer engagement management and product management. Awarded national Scholarship to study at Central Saint Martins for Couture Tailoring and draping. Working with a private client base making bespoke garments. My experience within a tech startup as well as luxury e-commerce has allowed me to work with a variety of clients and develop both my customer journey and luxury product knowledge. With 8+ years experience working in fashion’s luxury market creating excellent brand stories, I am eager to explore new opportunities.
Market research and competitor analysis of data insights for Size & Fit Copy editing and team performance analysis Aiding creation of internal product copywriting platforms Lead fit sessions and coordinate brand-specific TOV Model castings and coordinate bookings Manage and oversee Junior and Freelance team, oversee and coordinate team workload management
Managing a team of 5, supporting the manager and key stakeholders Weekly performance feedback, team development Cross-team collaboration for App experience development Drive operational efficiency, ensuring a 2 hour response SLA was met 24/7, maintain a TrustPilot score of 4.5+ Implementing streamlined TOV through all channels Quality assurance and team development
Training and developing a team of 11, providing support within fast growing business Hiring and onboarding, regular quality assurance management Weekly reporting on team performance to business stakeholders Managing high level escalations and fraud cases Developing luxury TOV and implementing daily processes Providing personal shopping experience alongside our in-house interior designers Supporting finance, buying operations and warehouse teams to streamline customer journey
Manage and service customer enquiries for both online and retail (30-50 customers per day) Resolve customer issues with online ordering, shipping, garment fault, personal shopping Liaise with warehouse, suppliers and manufacturers regarding garment faults to for best resolutions Support operational efficiency Styling and fit advice, as well as strong garment knowledge Stock transfer between locations for customer orders
Seasonal styling throughout 16 displays across the centre. Coordinating stock loans with key brands, and styling in line with suitability for target customers and location across centre.
Coordinating and styling seasonal looks for 5 models, working with key brands to new product relevant to local events. Coordinating and organising stock for shoot.