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Frances Fiam-Coblavie

Retail Assistant
Previous Brands
Burger
Clarks
Primark
SAINSBURYS
Selfridges
Smyths Toys
Work Experience
Trading Assistant
Aug ‘23 - Sep ‘23
SAINSBURYS

• Monitored inventory levels to ensure that shop floor is stocked • Using a handset to reduce products for customers • Helping set up displays for the season • Providing customer service and assisting customers with Argos orders, availability of products

Luxury Retail Assistant
Sep ‘22 - Dec ‘22
Selfridges

• Provide exceptional customer service by greeting and assisting customers with their requirements • Demonstrated excellent product knowledge • Ensured all customer information is up to date with company CRM • Ensured the shop floor remained clean and tidy for customers • Consistently achieving individual and department targets

King Crew Member
Feb ‘22 - Jun ‘22
Burger

• Promptly handled guest concerns and complaints • Prepared a variety of foods according to customers' orders • Report to all shifts with the correct uniform • Stored food in their designated areas and storage areas to prevent cross-contamination

Retail Assistant
Oct ‘21 - Dec ‘21
Smyths Toys

• Carrying out price changes and promotions with the price handheld device • Merchandising stock • Completed all cleaning, stocking and organising tasks in my designated aisle(s) • Engaged with customers in a friendly manner

Retail Assistant
Jul ‘21 - Sep ‘21
Clarks

• Trained to measure feet and fit shoes on babies and children as well as adults. • Furthermore, I operated on the till and was given the responsibility to ensure the shop floor was tidy. • Given the responsibility to ensure that the shop floor-maintained cleanliness to attract customers by organising the racks and shelves • Exceeded my daily and weekly personal sales targets as well as for the team • Adapting my performance and attitude towards the task I am dealing with

Retail Assistant
Jun ‘19 - Sep ‘19
Primark

• Apply in-depth product knowledge across the home and women's section to advise customers on the suitable products Primark provides • Accumulated sales by following the company's policy and procedures to process payments and refunds • Engaging with customers by having meaningful conversations and working closely with the team to provide a better customer service • Making the sure that the shop floor had outstanding standards in housekeeping • Effectively communicating with unhappy or angry customers to reach an agreed solution – this requires me to remain professional and act with integrity

Retail Experience
Retail Category
High street
Luxury
Work Environment
Department store
High street store
Product Category
Womenswear
Menswear
Accessories
Footwear
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Transactions
Returns & Exchanges
Packaging
Stockroom management
Delivery processing
Store Maintenance
Languages
English
Education & Training
University of Portsmouth
‘20 - ‘24
Bachelor of Science
Trinity C of E School
‘13 - ‘18
7 GCSE'S