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Fizza Miraj

Customer Service Team
About

Results-driven Sales Assistant with experience in client help, advising, and store maintenance. Proficient in communication and adept at fast-paced retail environments. Flexible, reliable, and committed to delivering excellent service in high street stores specialising in womenswear, beauty, and menswear.

Previous Brands
Sales assistant
SELF
Work Experience
CUSTOMER SERVICE TEAM LEADER
Nov ‘22 - Now
Sales assistant

• Enhanced customer satisfaction ratings by managing client enquires through to resolution.

Lecturer
Jan ‘20 - May ‘22
University of Management & Technology Sialkot Campus

FREELANCING
Aug ‘18 - Jan ‘20
SELF

maintaining regular correspondence with students and faculty members and tracking academic performance for students. 08/2018 to 01/2020 FREELANCING Self, Lahore, Pakistan • Identified clear teaching and learning objectives and determined appropriate delivery methods. • Implemented Assessment for Learning strategies and encouraged self-assessment. • Verbal and writing communication • Presenting and communications skills • Proficient in Microsft Word, Excel, and Power point • C++, Matlab, Mathematica Virtual training sessions • Web development training • HTML coding

Retail Experience
Retail Category
High street
Work Environment
High street store
Product Category
Womenswear
Beauty & Fragrances
Menswear
Responsibilities
Client Help
Client Advising
Returns & Exchanges
Order preparation
Stockroom management
Store Maintenance
Health & safety
Open/closing store
Languages
English - Work Proficiency
Urdu - Native
Education & Training
University of the West of Scotland
‘22 - ‘23
Master of Arts
University of the Management & Technology
Master of Science
Government College University
Unknown - ‘16
Master of Science
University of the West of Scotland
‘22 - ‘23
M.ed Education
Teaching