With extensive retail experience including greeting, client help, complaint handling, and inventory control, I bring strong customer service skills. Fluent in Mandarin, Cantonese, and English, I adapt quickly to diverse tasks and schedules, ensuring efficient sales support in any retail environment.
• Assessed demand for IMP Education's products and services, identifying potential customer segments • Conducted competitor analysis of data to develop strategies for differentiating IMP Education to gain a competitive advantage • Conducted comprehensive market research across five East Asian countries; provided a detailed recommendation that projected 20% revenue growth potential within the first year of expansion.
• Gained certification as a tutor through rigorous online training to tutor GCSE English Language • Raised 3 student's predicted grade by 30% over 3 months. • Analyzed student's performance, pinpointed issues and created personalized study plans to increase performance
• Aided in the creation of a sales plan involving selecting bars and restaurants that match the distributor's target • Researched the drinks market potential in Singapore and the wider Asian market