I am an enthusiastic and have good worth ethics. I am good with working in a team. With over 3 years of experience in customer service and with luxury retail background. I work well under pressure and ensure I can get the job done to the best of my ability and in the time frame given.
Working within Harrods for their gift-wrapping department which allowed me to see a variety of customers which involved: • Working at tills: • Returns and exchanges • Dispatch • Suspends • Cash management – opening / closing tills, spot checks and manually checking PED systems • Using software such as STORM for customers click and collect orders. • Using SAP to order more stock or to check stock levels • Ensuring displays and areas were clean and presentable. • Working in Harrods retail services: • Gift Wrapping • The Lobby Collections • Harrods Car Park
Working within Harrods for concessions such as Gucci, Prada and Dior, and many other high end luxury brands in their flagship stores across London which involved: • Making sure the shop floor was tidy and well maintained • Dealing with different customers including some with specific needs and wants. • Replenishing stock • Making sure that I go above and beyond what is expected by the customer in order to push for a successful sale.
A once monthly event that involved: • Career mentoring • Career workshops • Pilot training • Working in teams in an emergency task
A Week experience with a global bank where teamwork and determination were used.
• I have packed orders, • unboxed item • I have sent orders • Annual stock take • Using Excel to make data models to show company's growth / turnover.
• I have packed orders, • unboxed item • stocked shelves • I have sent orders • Dealt with customers as the company exhibits at MCM London Comic Con twice yearly.
Zain was a enthusiastic and sales driven person and always had a smile on his face. He would push himself for any challenge that came his way and was definitely a great asset to our team.