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Nikolas Chalaris

Business Operations
About

Highly efficient venture builder with 15 years of experience building and scaling ventures. Former General Manager at JOKR, holding a pivotal role while opening key markets in Europe and the US, propelling the company to a USD 1,2B valuation. Passionate about logistics and supply chain with deep expertise in marketplaces and delivery platforms. With a global perspective gained from working and studying in diverse international settings across Europe, Asia, and the Americas.

Previous Brands
ANTENNA PAY TV INC.
HELLO CHEF P.C.
JOKR SARL
Nespresso
Nestlé Nespresso SA
SANUSX GMBH
UPSET S.A.
Work Experience
Head of Expansion
Jan ‘22 - Jan ‘23
SANUSX GMBH

Investment arm of UNIQA Insurance Group (€6B turnover) Expansion Head (consulting project) • Led a high-performance team and built a pharmacy marketplace; captured 30% of market post-launch • Provided strategic direction to C-levels; launched MVP in AT & RO; generated revenues of EUR 500K in two months • Implemented a streamlined lead generation process; onboarded 400 pharmacies exceeding initial targets by 10% • Built a scalable CRM process onboarding pharmacies; reduced churn by 15% & improved satisfaction by 20%

Sr. Director of Expansion
Jan ‘21 - Jan ‘22
JOKR SARL

Grocery delivery scale-up with presence in 8 countries across the Americas. Series Cvaluation ofUSD1,2B. Backed by Softbank, Tiger Global, Activant Capital, G-Square. Sr. Director of Expansion New York, USA 2021-2022 • Worked directly with C-levels to adapt US commercial strategy; drove a 30% increase in market penetration • Successfully lobbied for zoning & alcohol licensing; facilitated smooth market entry in Miami, Austin & Boston • Identified and negotiated strategic partnerships; improved delivery times & reduced operational costs by 20% • Re-structured operations & supply-chain post hubs consolidation in NYC; reduced monthly cash burn by 15%

General Manager
Jan ‘21 - Jan ‘22
JOKR SARL

• Worked directly with the CCO to transform global corporate strategy into country-specific initiatives for local launch • Led recruitment and training of a team of 50: Product, Marketing, Category Management, Operations, Legal • Developed strategic initiatives and delivered a 4x increase in customer base within the first two months • Set and managed OKRs, aligning & driving performance with managers and executive team

Co-Founder, COO
Jan ‘19 - Jan ‘21
HELLO CHEF P.C.

Online meal-kit delivery service 2019-2021 Co-Founder, Business Operations • Devised business plan, financial model & pitch deck for a EUR 500K investment; raised EUR 200K from angel investors • Established Operations and Supply Chain; structured teams to deliver product strategy & operations • Spearheaded all aspects of operations; grew revenues to EUR 100K, team to 10 FTEs, and user base to 1,3K

Sales & Trade Manager
Jan ‘08 - Jan ‘10
Nespresso

• Managed a portfolio of 15 trade accounts nationwide; generated EUR 4M per annum • Hired, trained and led a team of 10 sales promoters; increased trade market share by 15%

Marketing Associate
Jan ‘07 - Jan ‘08
ANTENNA PAY TV INC.

Subscription-based TV platform 2007–2008 Marketing Associate • Sold advertising space and executed barter deals with local media and nationwide promotional events

Account Executive
Jan ‘02 - Jan ‘05
UPSET S.A.

Advertising Agency 2002–2005 Account Executive • Developed advertising campaigns and communication policies for TIM Telecom (EUR 7M budget), OPAP (EUR 9M budget), Aegean Airlines (EUR 11M budget) and Alpha bank (EUR 15M budget)

Head of Operations & Supply Chain
Jan ‘18
Nestlé Nespresso SA

Distributing B2B and B2C product range in GR, CY and BG 20011-2018 Head of Operations & Supply Chain • Spearheaded all aspects of operations; grew revenues 10x to EUR 20M+, overseeing a team of 120+ employees • Led an international cross-functional team to set up the Logistics Operations at a 3PL facility; added EUR 15M of value • Monitored 3PL's performance, identified inefficiencies & improved processes; achieved a 98% delivery success rate • Collaborated with the Global Supply-Chain team and achieved a 20% reduction in Out-Of-stock (OOS) occurrences • Successfully project-managed the rollout of a cloud-based ERP solution; reduced IT costs by 15%

Languages
English - Fluent
French - Work Proficiency
Greek - Native
Education & Training
INSEAD
‘17 - ‘18
Master of Business Administration
Business
Emerson College
‘06 - ‘07
MA in Global Marketing Communications,
TECH INSTITUTE OF ATHENS
‘02 - ‘06
BA in Marketing and Commerce
London, UK