I am an experienced shop assistant with a strong background in customer service, cash handling, and store organisation at FarmFoods. Proficient in English and Swahili, I adapt well to various retail environments and tasks.
• Managing bus schedules and timetables, ensuring accurate and up-to-date information. • Maintaining and updating records of bus routes, schedules, and passenger information. • Assisting with various administrative tasks, such as filing, record-keeping, and correspondence. • Preparing and submitting reports related to incidents in the bus, statements., schedules, and customer complaints. • Ensuring compliance with company policies and safety regulations. • Meeting submission with all data of bus schedules sent to TFL (Thursday)
• Distributed documents to solicitors and managed both internal and external correspondence. • Prepared pre-assessed documents for judges/officers. • Utilized specialized legal systems and general Microsoft Office (Word, Excel). • Handled minute-taking, document distribution, and mail management. • Managed confidential documents and maintained casework.
• Assisting customers with inquiries and locating products. • Stocking shelves and replenishing products. • Operating the cash register and handling transactions. (Main duty) • Keeping the store clean and organized. • Receiving and organizing deliveries.
• Managed administrative duties such as face-to-face and phone enquiries, email communications, and document preparation. • Assisted clients with form completion and managed diary schedules. • Handled photocopying, filing, and payment processing (cash/card/online transactions). • Provided one-to-one and group training sessions. • Updated spreadsheets (Excel) and managed voicemails daily. • Processed DBS checks and engaged with non-English speaking customers. • Managed refunds and booking processes.
• Answered phone calls and handled customer feedback. • Managed payments via cash or card and online bookings (Treatwell system). • Handled cancellations, refunds, and set up treatment rooms. • Managed diary schedules and basic receptionist duties. • Prepared tea and coffee, and opened the salon in the mornings.
• Took orders, prepared dishes, and maintained cleanliness. • Ensured stock was up-to-date and replaced as necessary. • Served a diverse customer base and ensured satisfaction with service.