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Fatima Osman

I am Fatima – a seasoned professional with a passion for the opulent realm of luxury brands. Having crafted my expertise through impactful roles within the industry, I seamlessly blend an innate understanding of fashion with a keen eye for elegance.
About

As a passionate and adaptable Sales Associate, my experience spans from Prada to Charles Tyrwhitt. Notably skilled in personalised service and stock management, I consistently meet sales targets while fostering customer loyalty. With flexibility across premium to high-end luxury retail environments, I'm ready for dynamic temporary roles.

Previous Brands
Burberry
Charles Tyrwhitt
Gianvito Rossi
JP Morgan
Miu Miu
Prada
Work Experience
Retail Sales Associate
Nov ‘23 - Now
Four Seasons Recruitment (Prada)

Built customer relationships for personalised service, resulting in loyalty. Completed shop floor replenishment for fully stocked, enticing store. Restocked unsold items on shelves and displays for purchase. Greeted customers to offer prompt assistance and assess current needs. Restocked and matched supplies with customer demand.

Software Developer Intern
Nov ‘22 - Dec ‘22
JP Morgan

Directed software programming and development of documentation. Analysed software to assess improvements required to enhance usability. Researched, gathered and assessed user feedback to assess areas for improvement.

Sales Assistant
Jun ‘22 - Apr ‘23
Charles Tyrwhitt

Assisted in stock management, keeping stockroom tidy and organised at all times. Welcomed customers and determined required products before checking out and bagging goods. Grew customer loyalty by adapting advice given to customers' desires and needs. Worked with team to complete daily and weekly routines that kept shop safe, clean and tidy. . Achieved sales targets by providing genuine service and actively listening to customer needs.

Innovation Designer
Jul ‘21 - Jul ‘21
Burberry

Deployed a customer-focused approach in generating new upgrades, offers and development for product improvement. Supported timely delivery of innovating a piece from Burberry's archive collection, ensuring outstanding quality and standards. Developed new products and analysed sales performance in comparison to competitors. Monitored the competition and market needs and found opportunities for new offers by observing product trends and current events.

Retail Experience
Retail Category
Premium
Luxury
High-end luxury
Work Environment
Boutique
Shopping centre
Flagship store
Product Category
Menswear
Womenswear
Accessories
Footwear
Responsibilities
Greeting
Complaint handling
Client Help
Aftercare
Storytelling
CRM
Upselling
Cash register
Transactions
Product demos
Client Advising
Styling
Returns & Exchanges
Packaging
Product setup
Product labelling
Stockroom management
Stock control
Store Maintenance
Order preparation
Health & safety
Recommendations
Elisar Allawi
Senior colleague - Senior Sales Assistant , Charles Tyrwhitt
Jun 2022 - Apr 2023

It is with great pleasure that I provide this reference for Fatima, a standout member of our team at Charles Tyrwhitt. Her dedication to excellence was evident in consistently surpassing targets and adeptly cross-selling, showcasing both her sales prowess and commitment to delivering exceptional results. Fatima's contributions were invaluable, and her impact on our success was truly remarkable. I wholeheartedly recommend her for any endeavor she chooses to pursue within the luxury and fashion industry.

Languages
English
Education & Training
Haydon School
‘21 - ‘23
Computer Science, Economics and Sociology