With a robust background spanning across various sectors, I am a dynamic and adaptable professional known for delivering exceptional customer service and driving sales growth. From my experience in luxury retail at Heathrow's World Duty-Free to leadership roles in hospitality and retail environments, I've honed my skills in inventory management, team collaboration, and creating engaging customer experiences. Fluent in multiple languages and currently pursuing a degree in Economics, I bring a blend of linguistic proficiency, leadership acumen, and a keen eye for detail to every role. Whether it's navigating high-pressure situations, training teams, or optimising operational procedures, I thrive on challenges and am dedicated to achieving excellence in everything I do.
• Provided exceptional customer service and product knowledge for luxury brands like Armani, Aqua Di Parma, Lancôme, and more. • Managed inventory and ensured accurate stock levels for multiple brands, optimising sales opportunities. • Collaborated with team members to create engaging displays and promotional activities, enhancing brand visibility. • Implemented upselling and cross-selling techniques to maximise sales. • Consistently met and exceeded sales targets, driving revenue growth for the brands.
Provided excellent customer service, addressing inquires and ensuring satisfaction • Managed cash transactions accurately and efficiently • Demonstrated in-depth product knowledge to assist customers and promote sales • Contributed to stock management by replenishing shelves and monitoring product dates • Collaborated with the team to achieve store targets and maintain a positive work environment • Proactively addressed customer concerns, turning potential negatives into positives • Adhered to company policies, health and safety regulations, and food handling guidelines • Implemented upselling and cross-selling techniques to maximise sales • Maintained a clean and organised work environment to enhance the shopping experience • Demonstrated flexibility in work hours, including weekends, evenings, and holidays • Participated in training sessions to enhance skills and knowledge
• Maintained high standards of customer service during high-volume, fast paced operations • Assisted management in stock ordering and food hygiene checks • Followed procedures for safe food preparation, assembly, and presentation • Followed safety and hygiene procedures in order to maintain food standards • Kept track of production and food wastage, as well as often end of the day/week stock counts • Put effort into training new team members efficiently • Handled rotas weekly, making sure there was enough workforce each shift
• Communication and customer service skills to deal with clients and make them happy • Helped throughout the startup of the store in handling deliveries days before opening under huge pressure • Attention to details to display the products at their best and keep the shop floor clean and tidy • Technical skills for operating point of sales systems and stock checking systems • Good adaptation skills as I was able to learn the system within a couple days with very little training given throughout onboarding
In-charge of overseeing the day-to-day operations of the store, including excellent customer service for all customers to ensure a pleasant experience for everyone. I was responsible for creating and implementing operational procedures and policies to optimise store efficiency, reduce costs and maximise profitability. I also managed inventory, ordering, and merchandising, ensuring that the store maintained a well-stocked and attractive appearance for customers. Additionally, I was responsible with helping train staff, fostering a positive and productive work environment, and ensuring compliance with company policies and regulations. Through my good cooperation and eye for detail, I was able to achieve significant improvements in store performance, resulting in increased sales. Olerio, Hospitality/Fine dining • Built a collaborative relationship with colleagues and customers through customer service • Time and task management to meet deadlines for each task at different through difficult circumstances (short staff, high pressure or new trainees)