Sheirone McFarlane

Provided exceptional customer service by assisting shoppers with product selections, inquiries, and sizing recommendations. Operated cash registers accurately, processed transactions, and handled cash, credit, and debit card payments efficiently. Supported inventory management by restocking shelves, monitoring stock levels, and reporting discrepancies to management. Participated in visual merchandising efforts to enhance the store's visual appeal and customer engagement.

Welcomed and assisted customers with a friendly and professional demeanor at the front desk. Managed phone inquiries provided information about services, and scheduled bookings and reservations. Handled administrative tasks, including email correspondence and data entry. Processed payments accurately, handled cash transactions, and maintained financial records. Demonstrated strong leadership as a Team Supervisor, overseeing and guiding staff members in their roles. Conducted staff training sessions to ensure team members were knowledgeable about safety protocols, customer service standards, and operational procedures. Acted as a point of contact for customer escalations, resolving issues effectively and maintaining customer satisfaction.

Managed a high-volume reception area, handling check-ins, check-outs, and inquiries efficiently. Demonstrated excellent telephone etiquette by answering inquiries, transferring calls, and taking messages accurately. Managed cash transactions, processed membership payments, and reconciled daily financial reports. Assisted with membership inquiries, provided tours of the facility, and facilitated membership sign-ups.