As a retail professional, I've consistently driven sales and improved customer retention in fast-paced environments at Tesco and ONE STOP. My solid product knowledge, problem-solving skills, and leadership abilities have been recognised through promotions and exceeding targets.
Increased sales by 80% through visual merchandising. Delivered excellent customer service and improved retention rate by 100%. Ensured a seamless and personalised experience in serving customers at checkout stations Continually demonstrated knowledge of products and services offered throughout in assisting customers with enquiries. Promoted to shift leader due to strong leadership skills and ability to handle shifting priorities within a fast-paced environment.
Advised customers on purchases, provided exceptional customer service/support, and resolved customer complaints, reducing sales return rate by more than 65% Increased sales by 15K by upselling products and making informed recommendations Established reputation for prompt, efficient service with high level of accuracy