With extensive experience in customer service and showroom management within the fashion industry, I excel at managing client relationships, handling orders, and ensuring timely deliveries. Proficient with high-end brands, I bring dedication and a keen eye for detail to every role.
for independent and department store (Childrenswear sector) Responsible for key accounts: Independent Retail outlets and Department Store for both UK and Ireland Brands: Chloé, Little Marc Jacobs, BOSS, Karl Lagerfeld, DKNY, Timberland, Billieblush, Billybandit, Carrément Beau, Zadig & Voltaire, Givenchy, Charabia, Lanvin, Paul Smith Junior, Kenzo Past brands: Nike, Kenzo, Escada, Lee, Elle, Roberto cavalla, Burberry, Today I am responsible for all of the following aspects: confirming new and existing retail clients to attend their sales appointments. Placing all forward orders onto the movex systems. As well as managing and maintaining client relationships. Setting up new client accounts. Preparing all paperwork before selling season commences, such as price lists for sample books and samples, line sheets and excels order forms. Maintaining client's records, negotiating discounts for late deliveries, preparing weekly delivery reports. Inputting Purchase orders on the system. Ensuring that the credit notes are raised in a timely manner. Sending out all order confirmations by the critical path deadline, as well as managing the sales order book ensuring all orders are dispatched and shipped & invoiced within specified timeframe, and ensuring that I achieve the overall companies invoicing adjectives on a monthly basis. Dealing with any delays with deliveries either by contacting the freight carriers or investigating with our credit control department for any payment related issues, As well as quality control and handling day to day general queries or problems from buyers which may arise Ensuring that all deliveries contain the necessary merchandise mix of point of sale materials for all new and existing clients. Informing all our retail customers of any promotional or editorial coverage by our Press and Marketing department. Organizing samples requests for VIP Client as a well as editorial. Training new staff to use the company's in-house IT system. Assisting with general Administration work, Travel visits to see some clients in London, Glasgow or Dublin. Advising buyers on best sellers and stock availability, for any repeat orders and focusing on achieving our sales related targets set the company. Organizing samples for showrooms. Finally, supporting the Finance department in chasing all payment and pro-forma invoices Meeting company objectives for Sales targets and Repeat orders
Responsible for providing overseas and UK customer's information. Handling customers and consultant enquiries. Assisting at events, such as conference and regional meetings, taking retail orders, and processing the orders. Maintaining database and producing reports
Responsible for confirming appointment with buyers, answering general enquiries, booking taxies and couriers dispatching information pack, organizing samples sales, merchandising the showroom. Sending samples to press magazines, dealing with faulty merchandise, stocktaking, ticketing and distributing the post and general administration duties.
Temporary) Merchandising shop floor, window display, banking cash and credit transactions, organizing mail shots to clients, stocktaking. Attending fashion exhibitions to sell their collection, taking orders, confirming appointments, basic admin.
Independently running the showroom, typing, filling, faxing, sending samples to fashion magazines, confirming appointment, updating database files, inputting orders.