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Consuela Rusu

Customer Experience & Creative VM Head
Portfolio website
About

- International Customer Experience, Styling, Events, Visual Merchandising –

Previous Brands
Marks & Spencer
BESTSELLER
Lenskart
Flo & Jo
Castel Film Studios
Dada Design
Nobel One
Bamboo
New Look
Work Experience
Head of Visual Merchandising India
May ‘23 - Jul ‘24
Lenskart

• Piloted CX and VM initiatives, boosting store footfall between 11.6% and 32% • Developed new store concepts and rejuvenated existing layouts, and created the first "window concept" for seasonal new launches • Authored the brand's first VM Principles Manual and seasonal SALE guidelines, increasing overall footfall by 5%. Achievements: Guest speaker at key industry events, Jury member for Fashion Design Awards.

Head of Styling & Visual Merchandising - ONLY India
Mar ‘21 - Mar ‘23
BESTSELLER

• Designed bespoke concepts for trade shows and exhibitions. • Achieved a 97% increase in online sales transactions post-launch of new photoshoot technique, and a 10% YOY increase in denim sales. • Led styling for PR, marketing, and full seasonal launches. Awards: IFA Award for Best Window Display, AW'21.

Visual Merchandising & Styling Manager - Romania & Bulgaria
Sep ‘15 - Aug ‘18
Marks & Spencer

• Styled photoshoots and high-profile events, increasing brand awareness by 25% between 2016 and 2018. • Improved team efficiency by 50% through the introduction of weekly VM magazines and score sheets.

Country Visual Merchandising Manager - Romania
Jul ‘11 - Aug ‘15
New Look

• Managed VM strategy: launched initiatives that enhanced productivity by 40%, with international Model Store set-ups in UK and Poland. • Launched a weekly product feedback and special orders, with a full price sell through of over 90%. Awards: 2013 International Award for Best VM Implementation

Country Visual Merchandising Manager & Marketing Assessor
Nov ‘06 - Jun ‘11
Flo & Jó

• Launched VM manuals and marketing concepts, and ran special buying for 2010 and 2011 seasons. • Oversaw styling for marketing campaigns, ran regular surveys and mailing campaigns. Projects: Concept, launch & admin of "Street Chic" section on www.flo-jo.ro, contributing to a 25% sales increase for highlighted products.

Commercial Manager
Oct ‘05 - Oct ‘06
Bamboo

• Created the first in-store and window display guidelines. • Applied new selling/ exhibiting techniques to enhance customer engagement and increase sales.

Customer Service Specialist
Aug ‘04 - Oct ‘05
NobelTel - Global Leader in Connecting Calls and Funds

• Provided customer support and technical assistance for Nobel products and services.

Costume Assistant & Fabric Expert - Romania
May ‘01 - Jun ‘04
Castel Film Studios

• Costume Assistant: Worked on feature films: "Method", "Blessed – Samantha's child", "Seed of Chucky", and "Dig it" playwriting AISB • Fabric Expert: Oversaw store activities and sourcing new styles for DaDa stores, while managing the overall image and product curation.

Languages
Italian - Basic
Spanish - Work Proficiency
English - Native
French - Basic
Romanian - Native
Recommendations
Nicoleta Maxim
Worked in the same group - Country VM, Flo & Jó
Nov 2006 - Jun 2011

She was one of the amazing leaders that I had while I was young and starting my career. I had a lot of opportunities to learn from her work wise and personally as well. She has a unique way of leading people using her knowledge from the processes, tools perspective and also with an inspiring way in catching people attention, engagement and always with a growth mindset. She will do the extra mile to achieve and deliver her goals, vision. I am really grateful to have had met her and I will anytime consider any team lucky to have her onboard.

Education & Training
LST
‘24 - ‘24
Interior Design & Styling
Interior Design
LMU
‘24 - ‘24
Competitive Strategy
Marketing
Romania