With extensive retail experience at Superdrug and Shoe Zone, I've excelled in customer service, sales, and visual merchandising. Proficient in product promotion and adept at adapting to diverse environments, my background enriches any retail team, especially in high-street and premium women's fashion and accessories.
• Work independently and as a team member to meet the sales targets with company plans • Accurately and quicky respnd to customer inquries in person, and over the phone. • Confidently promote products and services to clients and potential customers • Exchange different currencies for example Euro, US Dollar and Britsh Pounds
• Greeting customers upon their arrival • Demonstrating proper use of makeup and skin care products • Cross-selling beauty products, when appropriate (e.g. serums, body lotions and hair care products) • Inform customers on prices and special offers • Ensure proper presentation of products on shelves • Making sure delivers are done to standards
• Greet clients as soon as they arrive and connect them with the appropriate party • Answer the phone in a timely manner and direct calls to the correct offices • Create and manage both digital and hardcopy filing systems for all partners • Make travel arrangements and schedule meetings based on all partners' itineraries • Deal with bookings by phone, e-mail, letter, fax or face-to-face • Complete procedures when Guests arrive and leave • Prepare bills and take payments • Take and pass on messages to Guests • Deal with special requests from Guests • Answer questions about what the hotel offers and the surrounding area • Deal with complaints or problems
• Serving visitors by greeting, welcoming, directing and announcing them appropriately • Answering, screening and forwarding any incoming phone calls while providing basic information when needed • Receiving and sorting daily mail/deliveries/couriers • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges) • Update appointment calendars and schedule meetings/appointments • Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
• Ensure high levels of customer satisfaction through excellent sales service • Maintain outstanding store condition and visual merchandising standards • Maintain a fully stocked store • Ascertain customers' needs and wants • Welcome and greet customers • Manage point-of-sale processes • Keep up to date with product information • Accurately describe product features and benefits • Follow all companies policies and procedures