With over four years of experience in e-commerce and Luxury retail, I am a passionate and creative professional who strives to deliver excellent results and satisfaction to my customers. As an E-commerce Project Supervisor at Ideal Engine Parts, I work with a diverse and dynamic team to provide comprehensive and customised solutions for online engine parts sales, including market research, product development, pricing, promotion, and distribution. I leverage my skills in commercial analysis, project coordination, problem-solving, and communication to identify and address the needs and challenges of our clients and to ensure the smooth and timely execution of our projects. In addition to my expertise, I hold a Master of Science degree in Business and Management from the University of Strathclyde, and I am fluent in Mandarin Chinese, English, and Japanese. I am always eager to learn new things, to collaborate with different people, and to contribute to growth and success.
• Proficient in E-commerce ERP systems, managing 700+ SKUs, orders, shipping, return labels, and inventory for seamless account operations. • Managed and grew 3 eBay and Amazon accounts exceeding $1M+ in value while developing global distributors. • Led a team of 3 to exceed annual revenue targets by 8% through strategic analysis and inter-departmental collaboration. • Elevated client satisfaction from 97% to 99% by refining the client experience, utilising CRM and data analytics expertise. • Successfully managed digital marketing campaigns (Remarkety) and A/B testing to mitigate negative community reactions. • Monitored online competitors and applied SEO strategies for optimal performance.
• 1.5 years of work experience at a major luxury goods retailer, specialising in cross-cultural communication and Western market expertise. • Exceeded sales targets, generating £2 million in annual revenue, and excelled in CRM to enhance client engagement. • Achieved a 20% higher UPT rate than the store average and maintained exceptional customer satisfaction with a low 1% refund rate. • Developed trust with 3 families as their personal shoppers and played a key role in building lasting client relationships. • Conducted Cross-Cultural Sales Training to improve sales team communication with East Asian clients, enhancing satisfaction and loyalty. • Demonstrated leadership by assisting colleagues in culturally sensitive complaint resolution and collaborated with Visual Merchandising teams to create an appealing in-store shopping environment.
• Bridged B2B and B2C relationships while effectively delivering on the company’s core values. • Spearheaded business expansion and facilitated government funding applications for 2 partner organisations, driving their growth and financial stability. • Orchestrated content management strategies for social media platforms and the official website, fostering heightened client engagement and brand presence. • Directed and supervised a team of 5 interns to successfully coordinate workshops for over 100 attendees, showcasing effective leadership and organisational skills.