With a robust background in high-end retail, I've honed my skills in sales and exceptional customer service at Harrods and Perfume Shop. My proficiency in product knowledge, upselling, and working in fast-paced settings make me adaptable for various retail roles.
• Provided expert advice and give the highest level of customized service to individual clients • Provided personalized attention and advanced knowledge of products and services • Providing high standards of service, sales, and customer satisfaction
Sold perfumes and fragrances from luxury brands such as Chanel, Dior and Tom Ford as well as various others. • Used product knowledge to make recommendations to customers to find their perfume of choice as well as made personal recommendations • Upsold additional products to customers • Merchandised and arranged products • Handled cash and credit card transactions • Supported colleagues to achieve targets • Maintained knowledge of sales promotions and general product knowledge • Stock replenishment, kept work areas clean and tidy • Adhered to companies' police and procedures Achievement Used excellent customer service and communication skills to hit my individual sales target as well as helping the team hit the store target
• Greeted customers in a timely fashion whilst quickly determined their needs. • Recommended merchandise to customers after establishing their needs • Maintained knowledge of current sales and promotions, policies regarding payment exchanges, and security practices • Responded to customer queries in enough time • Cooperated with other branches to determine merchandise availability • Engaged with customers in a sincere and friendly manner • Completed all cleaning and stocking • Organized tasks to be completed, handled cash transactions
• Undertook several measures with career progression.
• Provided a high Level of customer service • Proactively managed responsibilities by prioritizing customers' needs over completing other routine tasks • Informed customers of promotions • Effectively found solutions to customer complaints and queries. • Completed all cleaning, stocking and organized tasks in assigned area. • Achieved targets in assigned sales area • Recommended merchandise to customers based on their queries • Offered additional merchandise to customers based on their needs and purchases • Trained and developed new staff members • Cash management and worked with POS systems