As a seasoned Brand Ambassador, I excel in promoting products for top UK retailers like Boots and Tesco. My dynamic retail experience includes driving sales through engaging customer interactions and successful marketing campaigns.
• Engaging and advertising clients' products to customers at promotional events nationwide to encourage on-site and online sales. • Co-run marketing campaigns for some of the UK's biggest retailers and brands, including Boots, Superdrug, and Tesco.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Handled over 50 calls per shift signing up customers, retrieving client data and presenting relevant product information. • Spearheaded a team of 15 junior employees to liaise between external organizations and other internal departments such as fraud, IT, and HR to organize data and resolve issues to effectively manage over 700 customer accounts monthly.
• Managed and updated records for over 60 personnel, ensuring employee information was accurately stored in Microsoft Word and Excel for traceability compliance. • Coordinated monthly payroll submissions by ensuring relevant instructions were added to payroll data and approved by Resource Manager before payroll cut off.
• Monitored office supplies inventory, promptly reordering low-stock items to prevent workflow disruptions. • Performed various administrative functions and managed clerical needs of employees, including filing paperwork, file management, delivering posts, sorting packages, and bookkeeping.