I'm an experienced and detail-oriented administrator and front-of-house professional, with a strong work ethic and excellent time management skills. I thrive in dynamic environments, quickly adapt to new processes and technologies, and excel in creative problem-solving. With exceptional communication, attention to detail, and cross-cultural competence, including proficiency in multiple languages, I am eager to contribute my skills and experience in supporting your team according to to your needs at this time.
Role included: • Delivery of weekly drama sessions to young people aged 5 to 18 years old. • Supporting young people and leading small groups to engage creatively with activities • Tailored support for young people with special needs, sensitivity and confidentiality • Training in inclusive facilitation techniques, non-formal education methods, safeguarding young and vulnerable people and first aid
Role Includes: • Providing massage services and body treatments • Conducting pre-treatment consultations to create individual treatment plans for clients • Maintaining inventory supplies, electronic client records and notes according to confidentiality laws and regulations including GDPR and data protection. • Developed business management skills, excellent organisation and record-keeping skills to schedule and manage my own list of clients and appointment bookings
Role included: • Being the main contact for all visitors and interacting with culturally and neurologically diverse stakeholders in a welcoming and inclusive way and providing exceptional customer service • Answering and redirecting telephone enquiries to the relevant person and/or resources • Receiving and distributing post, as well as bar and music equipment deliveries • Organising, updating and circulating documents such as rate cards and deck packs for all Electric Group's venues • Managing promoter and agent contact lists and keeping database up-to-date • Tracking and logging all artist deposit invoices and processing for payment • Working closely with finance to track and ensure the Artist contract sheet and deposit tracker are up to date and deposit invoices are paid • Calendar management with detailed reporting on past vs. future show confirmations, cancelled and rescheduled shows • Management and updating Electric Group websites using WordPress • Booking in-house photographers across all venues and managing the booking tracker • Representing Electric Group to all agents, managers, artists and promoters when conducting venue site visits
Role included: • Interacting with customers via various channels, taking a creative and proactive approach to resolve queries and order issues • Assisting with social media content creation, showcasing products provided by brands • Using CRM and e-commerce systems including Magento • Working collaboratively as part of a team to deliver world-class customer service, contributing to the achievement of department SLAs and KPIs.
Role included: • Main key holder, responsible for the organisation & efficient functioning of the office on a daily basis • Keeping the reception area tidy and presentable, admin duties including office diary management, managing meeting room booking calendar, travel arrangements, client database management • Handling enquiries through various channels such as phone and email • Monitoring and ordering office supplies • Liaising with clients and other global branches daily, to ensure all teams were au courant with key information and tasks during handovers.