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Liliane Williams

Sales Assistant
About

Experienced sales assistant with a strong background in beauty and fashion retail. Skilled in customer service, inventory management, and operational efficiency. Passionate about enhancing customer experiences and contributing to team success in dynamic retail environments.

Previous Brands
Boots
& Other Stories (H&M Group)
Host Staffing
Work Experience
Sales Assistant
Jan ‘24 - Jun ‘24
Boots

Advised customers on beauty and medicine products, achieving high satisfaction and repeat sales - including informed first aid recommendations and non-prescription medication. Resolved customer concerns efficiently, enhancing overall store reputation. Boosted store efficiency through proactive problem-solving. Maintained precise inventory levels to prevent stock shortages and overages. Spearheaded a customer loyalty program, enhancing repeat business and satisfaction. Upheld Station safety protocol including hourly safety checks and terrorism awareness knowledge.

Sales Associate
Sep ‘22 - Feb ‘23
& Other Stories (H&M Group)

Delivered exceptional customer service, driving high satisfaction and repeat business. Ensured stock accuracy and availability through seamless inventory transitions. Organized fitting rooms and new arrivals, enhancing in-store experience. Executed till operations and online returns, improving operational efficiency. Implemented loss prevention tactics, contributing to a secure shopping environment.

Hostess, Waitress, Bartender and Clockroom Assistant
Aug ‘22 - Apr ‘24
Host Staffing

Refill drinks promptly, ensuring high customer satisfaction and repeat patronage. Clear tables swiftly, maintaining hygiene standards and enhancing dining experience. Provide friendly service, contributing to positive client feedback and loyalty. Maintain polished silverware, ensuring a professional dining environment. Manage cloakroom expertly, securing guests' belongings and ensuring proper handling. Streamlined guest check-in process, reducing wait times and improving satisfaction. Upheld superior cleanliness, ensuring all dining areas met health standards.

Retail Experience
Retail Category
Premium
High street
Work Environment
High street store
Product Category
Womenswear
Beauty & Fragrances
Accessories
Responsibilities
Greeting
Client Help
Packaging
Returns & Exchanges
Cash register
Online orders fulfilment
Client Advising
Transactions
Upselling
Inventory control
Delivery processing
Product labelling
Stock control
Store Maintenance
Order preparation
Open/closing store
Health & safety
Stockroom management
Languages
English - Native
Education & Training
Manchester University
‘23 - ‘24
Undergraduate degree in Geography
The Grey Coat Hospital Comprehensive school, City of Westminster
‘15 - ‘22
A level,