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Keda Ratti

Brand ambassador
About

A well-presented, polite, tactful, and friendly undergraduate, experienced working in the hospitality and marketing environment, with high quality customer service and ability to work under pressure. Instils characteristics required to make every customer feel special, with extensive communication skills as well as being well organised. Currently, I am looking for a suitable role within an organisation which promotes value, respect and inclusion.

Previous Brands
Antzara Organisation
Nando's
H&M
Work Experience
Brand Ambassador
Sep ‘23 - Mar ‘24
Antzara Organisation

• Accurately record and feedback on daily sales targets following the KPI requirements. • Liaise with mentor and colleagues via all available communication platforms. • Daily face to face pitching products to customers. • Establish and maintain excellent professional relationships with colleagues. • Build positive customer relationships, using interpersonal skills and natural charisma to engage in conversation. • Increase networking through numerous conferences and events.

Sales associate
Mar ‘23 - Aug ‘23
H&M

Greet, welcome and direct customers accordingly. • Deliver a positive and friendly experience for customers through conversations. • Uphold the company’s standards. • Work within a team whilst taking initiative when necessary. • Operate tills and apply refunds when needed. • Deal with product and stock. • Keep products presented tidy and well organised. • Relay the voice of customers about products to management to keep business relevant for the future.

Food and Beverage Coordinator
Dec ‘21 - Apr ‘23
Nando's

• Process and complete online orders. • Ensure customers' orders are prepared to a high standard and in a timely manner and respond to their queries. • Adhere to the company policies and business Code of Ethics. • Report any defected equipment to the line manager adhering to company procedures. • Translate changes to food safety regulations into policies and procedures to facilitate compliance across teams. • Liaise with grillers on duty to provide seamless food service and provided feedback accordingly.

Retail Experience
Retail Category
High street
Work Environment
Other
Shopping centre
Product Category
Womenswear
Menswear
Responsibilities
Client Help
Greeting
Complaint handling
Cash register
Transactions
Upselling
Health & safety
Open/closing store
Online orders fulfilment
Product setup
Product labelling
Recommendations
Elisabeth Ratti
Mentor/Coach - Mentor/ team leader , Antzara Organisation
Sep 2023 - Mar 2024

Keda promoted the company brand to client well. She has good manners. Was on site on on time & provided us with a daily update at the end of her shift. She was pleasant.

Anonymous
Direct manager - Team lead, Cleveland Clinic
Sep 2023 - Jan 2024

Yes, definitely we would.

Languages
French - Fluent
English - Native
Italian - Basic
Education & Training
Ravensbourne University
‘22 - ‘23
Television Production
Langley Park School for Girls
‘20 - ‘22
GCSEs:
Sydenham High School GDST
‘15 - ‘20
GCSE
Science, Maths, English, France, Italian, History, RS