With over 10 years of experience in the luxury retail sector in France and abroad, I help brands grow and enhance their brand image. My goal is to optimize your results and processes, ensure service excellence, and thereby achieve maximum customer satisfaction. Key Skills and Expertise: ✔️Optimization of Results and Processes: Implementation of effective strategies and procedures to improve and sustain Commercial performance. ✔️Service Excellence: Training and supporting Teams to deliver an exceptional Customer Experience. ✔️Customer Satisfaction: Developing Customer-Centric strategies to retain your existing Clientele and attract new prospects. My Assets: 👉🏻Field Expertise: With over 10 years of experience in Luxury Retail, including at Celine (LVMH), where I led teams in strategic retail locations. 👉🏻Personalized Approach: Every brand is unique, and I tailor my solutions to specifically meet your needs and objectives. 👉🏻Innovative Strategies: Implementing simple and effective Selling Ceremony processes, focused on customer satisfaction and innovation. My Mission: ✨To place the Customer at the heart of the Sales Strategy through proven methods and a personalized approach. By collaborating with me, you will benefit from solid expertise to stand out through excellent customer experience, retain your clientele, and recruit new prospects. YOU are looking for Passion, Excellence and Commitment to delivering results? 📧Contact me!
-Sales: Training instore, launch of loyalty program, coaching and follow up of the team results (KPI trackers analysis) -Flagship merchandising: Ensure visual identity and display suggestions (align with sales results and stock) -Management: Team of 25 Multi-Cultural Employees. Promote goal oriented spirit, positive environment on the floor and management of After Sales Service. -Store Organization: Coordination between FO and BO, Creation of Schedules based on peak activity and identify talent -Stock Management: Control items flows, supply and inventory
Monitoring KPI's performance -Daily brief -Follow up and analysis per hour of the store sales results -Development of guidelines and process Management (Team of 15) -Zoning and greeting management -Promotion of a Performance environnement -Monitoring customer experience based on MK Selling ceremony -In charge of induction and be part of identification of Talents Brand Ambassador -Coordination of training products and Michael Kors sales step -Embody The Jet Set Energy and the image of Michael Kors
I had the opportunity to work with Jeanne during the last few years. She is a solar and dynamic person, people and performance oriented. Always providing a right vision implementing her own values. She is inspiring for her teams and colleagues
We worked closely during my experience in Saint Tropez last season, in term of clientelling and events, she was a great support in term of networking to find new SA profiles during the season. I will be more than happy to collaborate again with Jeanne and I totaly recommend her !