With over 2 years in retail, I excel in customer service and upselling. My experience includes dynamic roles at G-Star RAW and William Hill, showcasing strong organisational skills and adaptability to fast-paced environments.
• Hosting and providing luxury experience and service within a busy commercial environment. • Leading team members in tasks to ensure smooth service throughout the working day. • Becoming knowledgeable about products and services provided by the cinema.
• Developing an excellent working relationship with clients, welcoming and directing clients whilst in the office space and offering refreshments throughout the day. • Supporting the Bookings team with administrative tasks including booking couriers, processing invoices, logging hard drives onto the booking system and additional requests. • Regularly replenishing office equipment and ensuring office space looked immaculate
• Carried out daily security checks of epos/eod figures to prevent staff theft and customer fraud. • Money handling large bets or payouts, handling over counter transactions and banking money from the shop • Promoting daily sports offers and gaming competitions to upsell shop products
• Serving customers in a fast-paced environment. • Aiding vm team with styling shop floor for the new season • Handling the stockroom deliveries and SFS for customers. • Running orders from stockroom to shop floor
• Silver Service waitering • Being formal and courteous at formal exhibits and events; weddings, parties. • Was responsible for handling floor work surrounding hotels and various exhibitions
• Face to face interaction with customers and handling any complaints. • Advertise selection of films and upsell food & drinks on offer. • Working with a team to make sure that customer service was delivered efficiently to customers