With a strong foundation in fashion retail, I've excelled in roles from keyholding at KURT GEIGER CARVELA to sales assistance at TKMAXX. My commitment to customer service, team collaboration, and passion for fashion drives my success in dynamic retail environments.
KEY-HOLDER As the shop's second-in-command, I ensured timely opening, organized the store, met performance targets, managed deliveries, maintained the stock room, and promptly displayed new items. Collaborating with sales assistants, we prioritized excellent customer service, maximized sales, and addressed complaints following company policies. Despite a short tenure due to financial constraints, I gained valuable skills applicable to various fashion business roles and retail environments. Skills improved on from the role: • Organization • Leadership and delegation • Stock management • Customer service • Attention to detail • Teamwork
As a customer service representative, I handled customer escalations, resolving complaints and mediating with dissatisfied customers using various systems and company policies. This required effective communication, negotiation, and problem-solving skills, as well as collaboration with different departments. I also processed orders and negotiated goodwill gestures and compensation to resolve issues.
I worked in the COVID-19 tracing programme, contacting confirmed cases' contacts, ensuring self-isolation awareness. Handling over 100 calls daily at the busiest point, I later moved to Tier 2 tracing, addressing critical issues like ambulance calls and safeguarding concerns. This improved my skills in empathy, quick decision-making, advice articulation, and maintaining composure under pressure.
Working as a Christmas sales assistant enhanced my skills in a fast-paced retail setting. I honed customer service and teamwork skills by engaging with customers, delegating tasks to new colleagues, and handling various responsibilities across the store, including the fitting room, tills, and merchandise maintenance.
Managed end-to-end manufacturing for "Goldie" brand garments, from pattern creation to final stitching. Collaborated with the brand owner to finalise designs, drafted patterns, and produced samples. Enhanced professional sewing skills and demonstrated self-initiative to meet tight deadlines for fashion shoots and marketing. Also engaged in freelance projects, such as crafting T-shirts for a Glasgow-based social enterprise. Skills gained and furthered: • Working to strict timelines • Knowledge of fabrics widened • Communication skills • Keeping up-to date with latest fashion trends • Pattern cutting and
While at this independent, highly esteemed, and award winning dressmaker's shop, my sewing skills significantly improved. I handled alteration orders, managed calls, processed orders, and assisted with intricate alterations on wedding dresses, particularly beadwork. I occasionally opened and supervised the shop independently, ensuring customers collected their orders and completing tasks assigned by the head seamstress. I gained expertise in addressing common issues with wedding/evening wear, manipulating different fabrics for specific detailing, and mastering the key stages of designing and making evening dresses. Skills improved on from role : • Customer service • Problem Solving • Attention to detail • Communication • Pattern cutting • Using various sewing machinery and equitment • Widened fabric knowledge • Sewing/ alteration techniques