As a retail management specialist, my strengths include service excellence, coaching and training, people development and operations. Over the span of my career, I have had a record of success in retail operations, developing relationships and business development. I have been responsible for 40+ door openings. I have extensive experience in the luxury sector where the level of expectations is exacting and attention to details is of utmost importance. I am loyal and hardworking with straightforward communication skills. I work well with others and take pride in mentoring my team members and shaping their career paths. As a manager, I excel at multitasking, work well under pressure and am comfortable delegating when necessary. Areas of expertise: -Management: business drive, and customer excellence -Team and individual development, HR -Coaching and training -Strategic retail planning and budgeting -Stock management and security -CRM and client experience development -Merchandising and visual management -Operations: Store maintenance, openings and refurbishing -Wholesale sales and retail buying -Online sales
I replaced a store manager out on extended sick leave. Stock management, sales, coaching of small team to develop their selling skills and turnover. Sales and CRM focus.
I occupied the position of transition store manager at Galeries Lafayette, the time that the manager who had been hired for the position fulfilled his notice period at another company. I inherited a junior team who had had 3 managers within 6 months and who had little experience and received minimal training. I reorganised the stockroom, set up daily start-up meetings, set short term goals for the teams both for turnover and their individual development. I also did daily workshops with them to develop their selling skills and accompanied them in their sales. Also, not having an understanding of CRM or a top client list to follow, I identified those clients and started focusing targeting those clients who began to return to the store. The store went from achieving 55% of the turnover objective to 90% within the first month. I left the store functioning, almost achieving budget and a team that felt that they had developped.
Event management and coordination of full brand season cycle within the showroom space (studio presence, special events, sales periods, in-house photoshoots), recruitment of scheduling of sales, cabin teams and models. Booking and management of seasonal photoshoots and collaborations within the showroom space. Close collaboration with wholesale management and zone managers to ensure a smooth and seamless experience for all visitors and clients of the showroom to assist in business development. Budget, accounting, negotiation and operations management.
On site responsible for all set up and operation for the first European showroom (with first retail space integrated into the space) of the historic interior decoration brand. Recruitment, training of the team, management, prospection and sales.
Consultant Made to Sell, management consulting firm specialising in Business Development, Skills Development services through "Selling in Style" operations (Large Enterprises) and "Enterprise Development Italy" (SMEs). Training activity of Business and Human Resources Management area carried out with specialised in-store Training and Coaching services. I perform Training services, on behalf of Made to Sell (www.MadetoSell.it), for important International Brands in various business sectors
Maximization of functionality of retail operations, procedures, management of operations managers, stock management. • Collaboration with other services and departments to identify the best way to work to optimize sales. • Performance development and structuring of rollout of the Retail Excellence program, management and training of the sales coach/training team, optimization of the impact of the sales force.
Retail operations, recruitment and other diverse HR responsibilities, sales training, coaching development, sales development and analysis, service and CRM development, securing successful KPI results. Direct management of team of 10, indirect management of a staff of 90. Opening of 4 new locations.
Retail Manager at Maison Michel's first-ever Pop-Up store located at 19 rue Cambon in Paris. My mission was to set up clientele relations, sales development, sales analyses, visual merchandising, management, and coordinate with various departments.
Franchise owner of a flagship store located in Paris. The creation of the Marchand d'Etoiles label in 2006 led me to open the first store, located in the St Germain de Pres area, and its immediate success allowed me to open a second store in the Marais very shortly thereafter. Essentially, these two stores have helped the label develop commercially and led to other store openings in Paris. With extensive experience with store openings and label launches, I was able to participate with the development of the collection from a commercial aspect and helped the label reach international clients, as my stores were located in prime upscale areas.
Franchise owner of a flagship store located in Paris. The creation of the Marchand d'Etoiles label in 2006 led me to open the first store, located in the St Germain de Pres area, and its immediate success allowed me to open a second store in the Marais very shortly thereafter. Essentially, these two stores have helped the label develop commercially and led to other store openings in Paris.
WW retail director. Management, organisation, development, Customer service training, sales recruitment, sales development, strategy rollouts, setting of budgets with finance, and participation in buying strategy. Management of 20 direct retail locations WW and responsable for the coordination, recruitment and setup of an additional 10 openings within a matter of months (freestanding stores, stores-in-store and franchises).
Management and launch of Flagship store in France. Buyer of leatherwear goods, ready-to-wear (women's and men's), furs and all other accessories for the totality of the stores in France (Avenue Montaigne, Galeries Lafayettes, Cannes). Management of a total of 30 employees at the French flagship store. Planning, formation, training, merchandising, and general follow up regarding all details concerning the operations and development of the store located rue François 1er. Monitoring of the performance of my sales team, hand picking and building up a team of experienced sales associates and assistants and department managers,(RTW, fur, Leather Goods, Small Leather goods, luggage, shoes, watches, perfumes, etc). I oversaw all sales analysis and action plans and was responsible for conducting all annual employee évaluations. In addition to my responsibilities at the flagship store, I also trained the store managers of the Galeries Lafayettes store-in-store and Cannes boutique. I was responsible for the budget and purchase of all products for the 3 points of sale.
I had the pleasure of working under Amy’s leadership at Acne Studios. She has an impressive knowledge of the fashion business, luxuary brands and retail service. In addition, she also demonstrated remarkable leadership qualities. She led the Store Directors of France and Germany with confidence and clarity, always fostering a collaborative and motivating environment. She adapted to each leader and did her best to help them grow without changing who they were. Her approachable nature and open communication style made it easy to work with her and reach out for help whenever necessary. I highly recommend her for any position she pursues, confident that she will bring dedication and success. I would be delighted to work with her again, she is an asset in any company.
I had the opportunity to work with Amy twice this year at Galeries Lafayette, where she twice occupied positions as transition manager for brands that I manage on the 2nd floor. She has strong communication skills that were appreciated by the management and a very positive approach to business and resolving problems with both the store and the brand’s management. She immediately brought her developmental skills to the teams she worked with and created a dynamic environment that could be felt by colleagues and clients as well.
Amy is a rare find in fashion industry because at retail and wholesale levels in great detail, the result of many years of hands on experience. She is a very present leader and her authentic approach to her team and commercial vision to business has always brought her success. Amy is great negotiator and her charm and flare always guarantees her the deal. I have been lucky enough to report to her at the start of my career in Celine when I received a great welcome and support directly and it was the start of a great level of respect and professional bond which i will always keep safe.
Dear Sir/Madam, I am writing to highly recommend Amy Du Brow-Lassalle, with whom I had the pleasure of working at Acne Studios, a high-end fashion brand, where I held the position of Store Manager and she served as our Area Manager. During our time working together, she consistently demonstrated outstanding leadership qualities and played a pivotal role in the growth and success of our team. One of her most impressive attributes is her ability to develop her subordinates and help them grow in their roles. She took a proactive approach to mentoring and training, always keen to share her expertise and provide valuable insights that enabled us to improve both our individual skills and collective performance. Thanks to her guidance, I was able to further develop my managerial skills and gain a deeper understanding of the high standards expected in the luxury retail sector. Additionally, Amy excelled in fostering a cohesive and complementary team. She worked diligently to create a supportive and collaborative environment where each team member felt valued and empowered. Her ability to build strong relationships among the team not only boosted morale but also enhanced our overall performance. As a result, we consistently exceeded sales targets and delivered a superior customer experience. Customer service was one of Amy’s top priorities, and she provided us with a wealth of advice and strategies to continually elevate the service we provided. Her emphasis on a personalized, customer-first approach became deeply ingrained in our daily operations, and her contributions in this area were instrumental in solidifying our store’s reputation for excellence. What truly sets Amy apart as a leader is the trust and autonomy she grants her team. While she was always available for guidance and support, she also encouraged us to take initiative and ownership of our roles. This balance of oversight and empowerment not only built our confidence but also fostered a sense of accountability and creativity within the team. In summary, I wholeheartedly recommend Amy for any future leadership role. Her exceptional management skills, dedication to employee development, and ability to create a strong, high-performing team will undoubtedly be an asset to any organization. Should you require any further information, please do not hesitate to contact me. Sincerely, Tarik Mesonero
It's amazing to work with Amy. she has an incredible, phenomenal energy. she is always radiant and positive, every day, whatever the difficulty. amy is focused and gives clear directions. its feedback is always constructive and formulated in a concrete and fair way. she is demanding and also worthy of example. she is also passionate about fashion
During Amy's time with Celine she was committed, enthusiastic and was results driven. Her energy and motivation would benefit any company!