A motivated, hardworking individual who has over 15 years experience within the retail industry from high luxury fashion & High street. I am very Flexible and also have the ability to work to deadlines and set targets, however I consider myself to have good communication skills and believe I can deliver excellent customer service at a professional manner . I work well within a team and independently. I am willing to adapt to any working environment, and I believe that once given the opportunity to prove myself; I would become a valuable asset to any company.
As a Sales Associate My Duties were : •Deliver exceptional service to to customers by building rapport, sharing product knowledge and catering to their needs •Conducting refunds and exchanges, helping the customers to find another suitable item/product if necessary or alternatively, offer our online services • Working as part of a team focusing on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, And understanding there is more to the customer experience than just selling • Managing customer feedback, and use it constructively to Always continually raising the bar for service, sales and retail standards in my area • Be responsible for the stock in my department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room • Adapting to the challenges that vary from day to day. A flexible role, being required to work on different departments, taking my service excellence and collaborative spirit with me • Using my natural curiosity to stay ahead of the latest trends by taking every opportunity to expand my knowledge of products and competitors • Understanding follow health, safety and security procedures, and always playing an active role in preventing stock loss in my department