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Yitong Zhou

Sales Assistant
About

I have extensive fashion retail experience, excelling in customer service, product knowledge, and sales performance. I thrive in fast-paced environments and enhance shopping experiences through strategic inventory management and data analytics. Adaptable with a proven ability to engage diverse clientele effectively.

Previous Brands
Fan Fashion Buyer Store.
Zhejiang Zhongda New Times Textile Co., Ltd.
Hangzhou Surveying, Design and Research Institute Co., Ltd.
Work Experience
Sales Assistant (Part-Time) (Full - Time)
Mar ‘24 - May ‘24
Fan Fashion Buyer Store.

• Delivered exceptional customer service in a fast-paced fashion environment, consistently achieving sales performance by engaging effectivelywith a diverse clientele. • Demonstrated expertise in product knowledge, effectively communicating the features and benefits of a wide range of fashion items to customers, enhancing their shopping experience and satisfaction.

Intern – International Apparel Trade Department
Nov ‘21 - Jun ‘22
Zhejiang Zhongda New Times Textile Co., Ltd.

• Improved inventory and supply chain operations, ensuring seamless workflow and on-time deliveries that enhanced efficiency. • Led a 20% surge in online store engagement by strategically curating product selections and optimising layout, in close collaboration with marketing and design teams. • Leveraged advanced data analytics in Excel and PowerPoint to drive key business decisions, demonstrating proficiency in managing and interpreting complex data sets.

Intern Assistant
Dec ‘19 - Jul ‘21
Hangzhou Surveying, Design and Research Institute Co., Ltd.

• Aligned urban planning initiatives with business objectives and societal demands, leading to measurable project outcomes. • Contributed insights to urban regeneration efforts by conducting land use analysis and identifying development opportunities. • Adopted cutting-edge technologies in urban redevelopment strategies, using social research and data analytics.

Retail Experience
Retail Category
High street
Other
Work Environment
High street store
Product Category
Menswear
Accessories
Footwear
Responsibilities
Styling
Online orders fulfilment
Client Advising
Packaging
Returns & Exchanges
Transactions
Stock control
Order preparation
Store Maintenance
Delivery processing
Inventory control
Aftercare
Storytelling
Client Help
Languages
Mandarin - Native
English - Fluent
Education & Training
UNIVERSITY COLLEGE LONDON
‘22 - ‘23
Master of Science
Urban Planning
The University of Auckland
‘18 - ‘22
Bachelor ofUrban Planning (Honours),