A hard working and results focused individual with excellent customer service delivery and experience in a variety of office based environments. Proven ability to work under pressure. A multi-tasker, with excellent communication skills; sensitive to the needs of others. A team player, with a commitment to customer service, who possesses a long track record of working in various administrative roles, coupled with good PC skills and the ability to communicate confidently at all levels. Highly organised approach, plenty of initiative and a genuine desire to contribute to the ongoing success of your Office. Resourceful individual with a reputation for delivering a high quality, personal service to both junior and senior work colleagues. Currently seeking a key Administrative or a bilingual Sale Advisor role where I can use my transferable skills to support role that provides plenty of variety and where am able to demonstrate my competencies and develop my personal capabilities.
• Ensuring customers receive an outstanding customer experience, by meeting-and-greeting and answering product questions attentively on shop floor • Maintain optimal stock levels by assisting in stock checks and ordering stock from head office • Assessing customer needs and recommending suitable products • Promoting product offers and shop loyalty card to generate repeat business from customers • Keeping shop safe and attractive to customers by with regular checks, tidying and assisting with visual merchandising • Processing customer transactions at the counter, dealing with refunds and handling complaints • Opening and closing of shop including balancing of cash registers
• Provided of emotional and practical support to victims from the point of crime and onwards throughout the criminal justice process, where appropriate. [This might include referring on to other support services such as counselling, CAB] • Communicated with clients, staff, and management with professionalism and confidentiality • Provided a professional and friendly welcome to all visitors and clients, answering phone calls, scheduling appointments and meetings, handling general inquiries, managing office supplies, and other administrative tasks as required. • Contacted victims by telephone to improve and maintain rates of successful direct contact made and provide up to-date and relevant information to victims • Carried out a service needs assessment following agreed processes and timescales • Contributed towards risk assessment processes • Identified service needs, record the results of the assessment and provide a tailored response to each victim's needs • Managed and facilitate the delivery of identified needs by providing information, practical and emotional support and advocacy where appropriate. • Supported of victims as their case progresses through the criminal justice system, explaining legal procedures, outlining probable timescales at each stage, accompanying victims to meetings or hearings, acting as a liaison with legal services and the police to ensure victims are provided the highest quality and timely advice with regards to the legal process and requirements • Referral onto other specialist agencies including wider Victim Support services when appropriate on behalf of the victim using agreed processes • Observed safe contact methods with all victims respecting confidentiality, follow agreed processes for contacting victims of sexual violence, domestic violence, people bereaved by homicide and young people and children • Undertaked follow-up contact using agreed processes to check that the service has been delivered appropriately or if there are any new service needs • Alerted a line manager to any problems that cannot be readily resolved • Recored all contacts details securely, and in accordance with procedures for monitoring and evaluation purposes • Worked cohesively with the wider victim support team and provide resilience/additional resource in times of absence or fluctuations in demand. • Developed productive working relationships with colleagues and stakeholders • Liaised with appropriate Victim Support colleagues to contribute to the effective running of the service • Ensured that Victim Support's national standards and procedures are observed, particularly those relating to safe practice, confidentiality and information sharing • Complied with legal, regulatory, ethical and social requirements
• Assist foreign student in applying for a course that is suitable to their needs. • I used most of the time my language skills to translate, welcome, guide and help. • Administration work e.g. recording student's results and attendances, telephone answering, and enrolling student were the main tasks but not limited to it • Advertising courses to mainly Saudis and Emirati students • Allocating support in tuitions courses and help with translation skills • Finding rents and helping in the sale process holistically • Informing of all the sales price, duration and any legal papers for the duration of the course
Curriculum/SATs/Homework). I helped kids whose first language is not English to adapt to school. I started to teach French to promote bilingualism through child centred activities.
Interpreter/ translator • Worked as interpreter and translator using my language skills in Afar, English, French, Arabic, Spanish, Italian, Somali language, and a basic Kiswahili • Specialising in Education, Social Welfare, Immigration, Women and Mental Health matters. I also worked closely with vulnerable people such abused Women and Children, Homeless, Refugees coordinating Councils, Doctors, DSS