I am a helpful, outgoing person and a good team player who can provide high quality customer services to customer worldwide. My work experience in luxury retail sector includes brands such as Aquazzura, Tiffany & Co, Harrods, Kurt Geiger, Victoria Beckham, Alexander Wang, Rimowa and Shanghai Tang. Moreover I got retail experience both in London and Bicester Village. I can handle three spoken languages, English, Mandarin and Cantonese. I am customer oriented with Chinese customers trough Social Media, such as WeChat, Weibo and Little Red Book.
Working as sales for a luxury brand in Bicester Village, received lots of grateful experience in providing top selling service towards customers from Middle East, India and China. As well as developing knowledge as a top luxury brand sales professional, for example product history, design language and cross-selling. I left Aquazzura because my contract had ended.
Working as a Sales Associate for Marni in Bicester Village. I was passionate about promoting the youthful and cheerful band through high standard customer services including building CRM for Marni. With serving customers from all over the world. I am leaving Marni because of a staff reduction plan.
Working as sales advisor in Bicester village, providing excellent customer service through customers from worldwide. Presenting the fabulous products knowledge including design language and company's history. Moreover, mentioned the relationship between company's products and celebrates to our customers, and most importantly, building customer relationship management.
Being a Seasonal Ambassador in Tiffany & Co required to provide a high standards of standards of customers services. Learned the professional knowledge in jewellery and company history. Excellent in working as a team and in a fast paced environment.
Being a sales assistant learned how to provide excellent customer service and promoting the latest product. Also need to learn the stock room management.
I worked in Kurt Geiger Store which located in Harrods. I provided high standards of customers services including greeting and being helpful. Also promoting luxury products and participating in stock room management.
I worked in Victoria Beckham, Alexander Wang, Kurt Geiger, providing high standards of customers services and promoting luxury products.
I worked as night shift call centre agent responded to customers’ enquiries on the breach of data protection issue of Cathay Pacific.
I worked as sales assistant and learned how to be customer oriented, providing customer services to both locals and tourists, with product promotion, pay attention to customers’ emotions, giving different choices to customers and solving customers’ problems. Also be able to use cashier machine and learned warehouse organizing.
As a Part-time Sales Associate, I always suggested appropriate product to the customers. I learned how to be efficient, did warehouse organizing and worked as a team player. I also learned how to listen customers’ questions and to give solution.
As a part-time Sales Associate in luxury fashion brand, I learned how to provide high standard of customer services, shop cleaning and warehouse organizing.
As a part-time sales assistant in luxury luggage brand, l learned how to provide high standard of customer services and shop cleaning.
As a part-time waiter, I learned how to provide food delivery services, as well as 4-star hotel standards of customer services. I also learned restaurant management.
As a part-time promoter, I worked in a consignment counter to promote new models of Philips’ lighting product.