With extensive retail experience, my bilingual skills in English and French have been utilised in customer service roles at Luxottica and Zara.com. I thrive in dynamic environments, delivering exceptional service across menswear, womenswear and accessories categories.
• Face to face customer advisor • Handling visa application • Applicant data entry
• Dealing with customer face to face • Providing customer service in French and English • Taking customer booking
. Providing customer service in french and english . Resolving customer queries using email, phone and social media . Answering inbound and outbound calls and queries . Contacting directly businesses
• Providing customer services in french as well as English • Resolving customer queries using emails, phone and Instant Messaging • Answering inbound and outbound calls and queries • Pesol and Vogue Brand Ambassador • Validating customer prescriptions • Dealing with warranty • Escalating to senior colleagues • Sending customer emails
Dealing with customer's sales queries using emails and calls.
Providing advice to customers over the phone.