A highly motivated, confident and genuinely flexible Personal Shopper demonstrating a strong track record in the luxury goods industry. Having worked with brands including but not limited to Armani, Jimmy Choo, Hugo Boss, Rolex, Valentino and Dior. I am used to building strong relationships with a wide range clientèle with high expectations. Having had a stand-out reputation in every role to date, I am now seeking a new challenge within a business where I can add significant value with my diverse and wide-r a n g i n g skill set.
Meeting company sales expectations •Business planning forecasting, providing data for HO •Constantly raise the high standards of customer services •Organise transfers, moving stock for better sales results •Full operational responsibility for the store •Training and coaching team •Client relationship, store and individual (appointments and CRM) •Always meeting the High standards of VM guidelines of the brand •Focusing on customer service & clientelling •Driving the business with focus, energy and optimism
Leading, driving and motivating teams to optimise performance •Planning and delivering initiatives to market growth •Providing a safe and secure retail environment forshoppers •Proposing and implementing promotions and specialoffers •Mentoring new employees •Controlling and maintaining the budgets and expenditures •Creating action plans for staff and department •In charge of Soft-lines department operations, including sales and orderingof merchandise, such as men's clothing, shoes andaccessories •Introducing and working closely with Private Shopping •Writing monthly rotas •Duties also include merchandise display to maximise sales and customertraffic to high value items •Writing weekly and monthly trade reportsforstore manager, area managerand buyers
Achieving and exceeding sales targets •Delivering unparalleled customer service •Building and maintaining client book •Support and help the team •Promoting the right image of the brand •CRM personal and team Client books development and maintenance •Developing and conducting trainings •Ensuring VM standards and visual excellence
Engaging with high profile clients (particularly with VIP clients) in their selection and choices of products on a one-to-one basis, offering exceptional and fully confident customer service •Building relationships with clients from initial enquiry through to purchase •Educating customer regarding diamond specification and authenticity •Developing in-depth knowledge of all the available deals and available discounts •Supporting purchasing decisions in line with the specific occasions •Influencing purchasing decisions through cross and up-selling of items in order to maximise customer spend •Following up with clients through emails and calls to maximise sales and tokeep them up to date on the progress of their orders •Working in line with company sales protocols, using a variety of opened andclosed questions to engage customers •Focused on driving sales by CRM •Working to constantly meet and exceed all clearly defined monthly andweekly targets.
Managing the day to day operations of the store as well as motivated and trained a small team from stock replenishment, customer service right through to setting up displays and driving sales •Demonstrating excellent leadership through the delegation of task to up to 6 members of staff while ensuring they maintain the highest possible customerservice standard •Carrying out monthly business reviews ensuring to cover all aspects that may affect revenue intake. •Successfully ran the store during the absence of the Manager •Developing a list of high- p r o f i l e clients •Delegating tasks with complete effectiveness to reach operational objectives, providing motivation to members when necessary •Dressing models for Victorian and Albert Museum Fashion Rock Show •Focusing on staff development, coaching colleagues through the progression structure, ensuring to nurture employees to perform to the best of theirabilities in order to hit sales targets •Completing paperwork and processes in a timely and efficient manner which includes stock control, cash management, compliance and loss prevention,health and safety and site management •Developing a list of high- p r o f i l e clients •Delegating tasks with complete effectiveness to reach operational objectives •Dressing models for Victorian and Albert Museum Fashion Rock Show •Focusing on staff development, coaching colleagues through the progression structure, ensuring to nurture employees to perform to the best of theirabilities in order to hit sales targets •Completing paperwork and processes in a timely and efficient manner which includes stock control, cash management, compliance and loss prevention •Health and safety and site management