Retail Sales Management: Managing sales activities, ensuring product availability, assisting customers with purchases, and driving sales to meet targets. • Business Partnership Management: Collaborating effectively with suppliers and vendors to ensure availability, negotiate favourable terms, and cultivate strong partnerships that benefit the business. • Customer Relationship Management: Building and nurturing relationships with customers, providing personalized assistance, addressing inquiries and concerns, and ensuring a positive experience that fosters loyalty. • Customer Care: Providing exemplary customer service, promptly addressing customer needs, resolving issues, and ensuring customer satisfaction at all times.
Executive Business Development: • Business Strategic Expansion Projects. • Partnership Development and Management. • Operational Risk Framework • Third Party/Outsourcing Risk Management. • Process reviews and Re-Engineering. • Data Analytics & Management Reporting
Operational Risk Management: • Operational Risk Strategic Planning. • Management & Regulatory Reporting • New Products & Services Reviews • Business Analytics • Team building, Employee Recruitment and Succession Planning. Credit Monitoring & Control • Monitoring Overstepping and Overdue accounts. • Tracing/investigating individual account behaviors • Following up with team members in effectively implementing credit limits aligned to risk exposure of specific accounts.